Recovery Specialist at DLL Group

Stockholm, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Payment Negotiation, Legal Recovery Processes, Dispute Resolution, Contract Evaluation, Bankruptcy Handling, Restructuring Cases, Recovery Strategy Development, Settlement Negotiation, Cross-functional Collaboration, Process Improvement, Analytical Skills, Fact-based Decision Making, Communication Skills, Swedish Proficiency, English Proficiency

Industry

Financial Services

Description

Recovery Specialist Are you driven by taking ownership, making clear decisions, and navigating complex business situations? Do you want a role where you work hands-on with customers, influence financial outcomes, and continuously improve processes? If so, this could be your next opportunity. We are looking for a Recovery Specialist to join our Collection & Recovery team. As Recovery Specialist, you will be responsible for managing customers facing payment challenges, driving cases forward, and ensuring optimal recovery in our financed portfolio. You will work in a structured way, assessing information and making fact-based decisions. The role combines operational case management with deeper analysis. You handle multiple cases in parallel and drive them forward efficiently, while also having the ability to see the bigger picture and make well-founded assessments. A mix of tempo and structure suits you – sometimes quick decisions are needed, other times more analysis and reflection. You will be a part of your Nordic Collection and Recovery team, consisting of 16 members across the Nordic countries. In this role, you will primarily handle Swedish cases, while also having opportunities to collaborate and contribute in a wider Nordic context. This give you valuable exposure to different markets and legal environments, and the chance to broaden your skills in a regional setting. The position reports to the Nordic C&R Manager and is based in Stockholm. Find out more here [https://youtu.be/gBE3ATequxM] about how you can unleash your full potential at DLL Day to day * Actively manage and drive cases where customers fall behind on payments, including direct customer outreach, payment negotiations and setting up corrective action plans * Execute collection action end-to-end, from reminders and structured follow-ups to initiating and steering legal recovery processes in collaboration with external partners. * Investigate, assess and resolve customer disputes, coordinating closely with Legal and Sales * Evaluate contract status and proactively initiate agreement cancellation * Analyse cases and prepare well-founded recommendations for write-offs and provisions * Lead bankruptcy and restructuring cases * Develop and execute recovery strategies * Analyse, negotiate and formalise settlements and payment extensions * Drive cross-functional collaboration with Asset Sales, Legal, Contract Management, Sales and external partners to secure swift, well-coordinated case progression. * Proactively identify inefficiencies and propose concrete improvements All members enjoy * Two working days per year volunteering for a local charity * Flexible hours with possibility to work from home * Career development opportunities: online learning, member development programs * Click this link [https://www.dllgroup.com/en/careers/benefits] for an overview of all the benefits in your region “We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.” Essentials * Bachelor´s degree in Business Administration (or similar), alternatively relevant vocational education combined with documented experience in analysis or case management * At least three years of relevant work experience from a similar role, such as collections, recovery, credit, legal processing, insolvency handling or another related area. * Proficiency in both Swedish and English (spoken and written) * Ability to efficiently drive multiple cases forward in parallel. * Analytical skills and the ability to make sound, fact-based decisions * Clear and confident communication skills, professional approach in challenging customer dialogues * Ability to collaborate effectively across teams and with external stakeholders Meritorious * Ability to speak and communicate effectively in Danish, Norwegian or Finnish * Knowledge of financial statements, corporate finance and cash-flows analyses Choose wellbeing DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows: * Connection – Build meaningful connections with other DLL members * Health – Manage mental, emotional and physical health * Finance – Provide learning opportunities to help members achieve personal financial health * Lifestyle – Maintain balance between work and life priorities These are the things that matter to our members and the wellbeing of our members matters to DLL Settling in At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world. Good to know: * Deadline for application: March 29th, 2026. Please note that the selection process is ongoing, and the position may be filled before the deadline. * The selection process may involve an assessment * Applications via email will not be reviewed. Please apply online via our career website: DLL Group Careers [https://jobs.dllgroup.com/en/sites/DLL] * DLL’s referral program applies * For more information, please contact our Talent acquisition partner Laura Awan via Laura.Awan@dllgroup.com [Laura.Awan@dllgroup.com]The selection process may involve an assessment DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. DLL, a great place to build your career DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do. We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive. You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility. Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions. Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL. Join us in Partnering for a better world!

Responsibilities

The specialist will actively manage and drive cases where customers face payment challenges, executing collection actions end-to-end, including customer outreach and steering legal recovery processes. Responsibilities also involve investigating disputes, evaluating contracts, leading bankruptcy cases, and developing recovery strategies through cross-functional collaboration.