OVERVIEW

Work type: Full time
Salary: Salary not specified
Grade: See Advertisement
Occupation: Administration/Secretarial
Location: Geelong
Reference: VG/4465

The Recovery and Support Administrator is a member of the Claims Support team within the CaRS Division. This role is responsible for ensuring that every worker with complex injuries are supported towards the best prospects of health and functional recovery through the timely delivery of weekly payments and treatment and support payments and other administrative and payment requirements, collaborating regular across the team and Division. This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.

• $73,742.00 per annum + superannuation
• Full Time, Fixed Term (Until 28th February 2026)
• Geelong based (hybrid working model – 3 days per week in office)

KEY ACCOUNTABILITIES

• Ensure weekly payments and treatment and support reimbursements are made in an appropriate and timely manner
• Provide support in the completion of relevant documents to ensure timely access to required supports and services to support an injured worker’s recovery and return to work
• Proactively identify the need for additional information to process weekly payments and treatment and support needs, and seek the appropriate source to obtain needed information
• Work closely with Recovery & Support Coordinators, Advisors and Officers to ensure required appointments and bookings are in place, ensuring effective engagement with injured workers and health providers
• Complete Access to Information requests, Child Support Payments and other related administrative and payment functions required to support our injured workers

QUALIFICATIONS

• Relevant tertiary qualifications and/or equivalent experience (desirable)
• Working knowledge of insurance and medical terminology (desirable)
• Ability to use Novus and ACCtion systems (desirable)
  Applications close Friday 20 June 2025 at 11.59PM
  Posted 06 June 202

ABOUT THE ROLE

The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.
The Recovery and Support Administrator is a member of the Claims Support team within the CaRS Division. This role is responsible for ensuring that every worker with complex injuries are supported towards the best prospects of health and functional recovery through the timely delivery of weekly payments and treatment and support payments and other administrative and payment requirements, collaborating regular across the team and Division.

The Recovery and Support Administrator is a member of the Claims Support team within the CaRS Division. This role is responsible for ensuring that every worker with complex injuries are supported towards the best prospects of health and functional recovery through the timely delivery of weekly payments and treatment and support payments and other administrative and payment requirements, collaborating regular across the team and Division. This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.

• $73,742.00 per annum + superannuation
• Full Time, Fixed Term (Until 28th February 2026)
• Geelong based (hybrid working model – 3 days per week in office