Title: Recovery Zone Manager
Location: LLMG Flagship, Singapore
Reports To: General Manager
Manages: Recovery Zone Consultants and Therapists
Works Closely With: Head of Strategic Operations, Head of Operations, Program Manager, Nutrition, Medical and Fitness Leads

EXPERIENCE & JOURNEY DESIGN

• Craft and continuously refine the consumer journey across all recovery modalities, ensuring a seamless, healing, and empowering experience aligned with our brand values.
• Curate recovery therapy packages that are medically aligned, educational, and integrated with our 6 pillars of Lifestyle Medicine.
• Collaborate with the Program Manager to co-create and run member workshops and educational sessions on topics like mental wellness, breathwork, and biohacking.

QUALIFICATIONS & EXPERIENCE:

• Minimum 5+ years of experience in spa, wellness, or recovery operations, with a track record of managing service teams
• Deep understanding of customer experience design, with ability to map and optimise customer journeys
• Strong experience in team leadership, training, and people development
• Proven knowledge in health, wellness, and recovery therapies—such as cryotherapy, contrast therapy, red light, and HBOT
• Experience in project management and multi-resource scheduling
• Excellent interpersonal and communication skills with the ability to collaborate across departments
• Must personally embody the 6 pillars of Lifestyle Medicine: Nutrition, Physical Activity, Sleep, Stress Management, Avoidance of Risky Substances, Healthy Relationships
• Strong organisational and decision-making abilities
• Passion for service, healing, and human potential

ROLE OVERVIEW

The Recovery Zone Manager will lead the strategy, design, and daily operations of all services within the Recovery Zone, including cryotherapy, red light therapy, HBOT, contrast therapies, and therapy room offerings. You’ll define a best-in-class consumer journey, manage and develop a team of recovery professionals, and ensure our space runs smoothly and efficiently with high service standards.