Recreation Attendant at IHG Career

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Maintenance, Customer Service, Pool Maintenance, Safety Compliance, Equipment Inspection, Communication, Problem Solving, Hygiene Standards, Guest Relations, Emergency Response

Industry

Hospitality

Description

Your Day To Day * Assist, directs and maintains all aspects of the operations team/tasks across Club InterContinental by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by IHG Hotels & Resorts. * At the start of each shift, verify the availability of supplies, restocking from the stockroom as needed. * Regularly inspect the swimming pool, gym, locker rooms, and common areas for cleanliness, safety, and functionality. * Monitor and ensure proper functioning of all recreational equipment, reporting any issues or unsafe conditions promptly to the supervisor. * Log, secure, and process lost and found items according to the hotel's established procedures. * Adhere to all health and safety regulations, including maintaining chemical levels in the pool and following emergency response protocols. * Welcome members and guests professionally, addressing them by name when possible and ensuring a positive first impression. * Respond promptly to guest complaints or special requests, escalating to the supervisor when necessary to ensure guest satisfaction. * Provide accurate information about available services, facilities, and activities within the gym and the hotel. * Actively encourage guest participation in recreational programs and events to enhance their stay. * Coordinate and communicate effectively with team members and other departments to ensure smooth operations and high-quality service. * Assist team members during peak times, including helping with poolside duties or special events. * Attend regular training sessions to stay updated on safety procedures, service standards, and new offerings. * Maintain the cleanliness of the pool area, gym, locker rooms, and other Health Club spaces throughout the shift. * Regularly clean and disinfect equipment, following established protocols to ensure hygiene and guest safety. * Be knowledgeable about emergency procedures, including pool rescues and gym-related incidents. * Regularly check for and address potential hazards, ensuring all areas are safe for guest use. * Assist with miscellaneous tasks or unexpected needs to support overall department operations. * Help in setting up and running recreational events or activities as directed by the supervisor. * Maintain accurate logs of guest interactions, incidents, or maintenance issues for departmental reporting. What We Need From You * Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred * Must speak local language(s) * Other languages preferred.

Responsibilities

The Recreation Attendant is responsible for maintaining the cleanliness, safety, and functionality of the hotel's recreational facilities, including the pool and gym. They also provide high-quality service to guests by addressing requests, promoting activities, and ensuring adherence to brand standards.