RECREATION FACILITY CLERK

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to courteously and effectively deal with the public in providing information and assistance regarding activities and programs within the Parks, Recreation and Culture Division.
• Ability to provide customer service excellence in a responsive, timely and resourceful manner.
• Ability to use appropriate discretion and tact to discuss issues and challenges in an effective manner.
• Ability to perform cashiering duties accurately, including processing transactions and cash handling.
• Ability to provide direction and guidance to others by assigning tasks and allocating work.
• Ability to prioritize competing demands, work well under pressure and deal with stressful situations in a professional manner.
• Ability to understand and carry out oral and written instructions.
• Ability to compose various types of written communication.
• Ability to work both independently and interdependently while exercising sound judgement, troubleshooting, resourcefulness and initiative.
• Ability to establish and maintain effective relationships with a variety of groups, businesses and Aquatic Advisory Board members.
• Knowledge of corporate and departmental policies, practices and strategies related to and guiding the work performed.
• Knowledge of clerical and record keeping procedures.
• Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
• Knowledge of business English, spelling, punctuation and math.
• Knowledge and skill in using City computer applications such as PeopleSoft (HCM), , Microsoft Outlook, Excel and Word, and Xplor Recreation.
• Ability to use REDMS or a similar records management system..

QUALIFICATIONS AND EXPERIENCE:

• Completion of Grade 12 or equivalent.
• Computer and keyboarding skills or an equivalent combination of training and experience may be considered.
• Previous customer service training and experience, and cash handling experience, preferably in a public recreation and aquatics facility.
• First Aid and CPR certificate is preferred.

• Performing and delegating a variety of clerical, typing/word processing, time keeping, receptionist and cashiering activities.
• Providing customer service to internal and external contacts, and listening and responding to concerns.
• Providing accurate information, advice and referrals pertaining to Parks, Recreation and Culture program opportunities and services, focusing on aquatics and fitness.
• Recruitment and training of regular full time, regular part time, and auxiliary customer service staff.
• Providing direction, guidance and leadership to customer service staff, including scheduling, assigning tasks, monitoring work and communicating progress, and mentoring.
• Providing support to, and being a key part of, a larger staff team
• Ensuring that the front office is well organized and the facility is welcoming to the community.
• Routinely monitoring facility operations to promote the well-being of patrons and staff; reporting facility or equipment concerns.
• Staying current on City policies, procedures and related strategies, and providing training and guidance as necessary.
• Coordinating and administering facility rental requests and tenancy agreements, including liaising with community groups, issuing invoices, and ensuring requirements are met.