RECREATION FACILITY CLERK (RE-POST)

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to engage with the public in a friendly, courteous and professional manner, including when resolving customer issues, answering questions, and dealing with challenging situations.
• Ability to deliver timely, resourceful and reliable customer service, including information and assistance about recreation activities and programs.
• Ability to perform cashiering duties accurately, including reconciliations, collecting payments, and issuing credits/refunds.
• Ability to provide direction and guidance to others by assigning tasks and allocating work.
• Ability to prioritize competing demands, work well under pressure, and deal with stressful situations with professionalism and integrity.
• Ability to compose various types of standard and non-standard correspondence and reports, such as emails, memos and manuals.
• Ability to work both independently and as part of a team while exercising sound judgement and initiative.
• Ability to establish and maintain effective relationships with a variety of groups, businesses and community association members.
• Knowledge of clerical and record keeping procedures.
• Knowledge of modern office practices and procedures.
• Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
• Knowledge of business English, spelling, punctuation and math.
• Knowledge and skill in using City computer applications such as PeopleSoft (HCM), Xplor Recreation (previously PerfectMind), Outlook and Microsoft programs; ability to use REDMS or a similar records management system.
• Ability to successfully pass a Police Information Check.

QUALIFICATIONS AND EXPERIENCE:

• Completion of Grade 12 or equivalent supplemented by computer and keyboarding skills.
• An equivalent combination of training and experience may be considered.

• Performing a variety of clerical, typing/word processing, time keeping, receptionist, and cashiering activities.
• Assisting with recruitment and training of clerical staff, such as Recreation Customer Service Attendants.
• Scheduling, mentoring, and providing direction and guidance to junior clerical staff, and assigning tasks as required.
• Delivering customer service excellence to internal and external contacts with integrity, respect, and responsiveness.
• Providing reliable information and referrals pertaining to recreation programs and services, and ensuring the front desk team is friendly and welcoming to the community.
• Providing support to, and being a key part of, a larger staff team as well as ensuring that the front office is well organized and operating efficiently.
• Routinely monitoring facility operations to promote the well-being of patrons and staff; reporting facility, equipment or service-delivery concerns to a superior.
• Performing other duties as required.