SUMMARY

The Recreation Marketing Assistant provides front-line reception and cashier support as well as assists with the planning, delivery, promotion and communication of recreation programs and services. This involves providing information on programs and facilities and receiving funds for program admission and registration as well as the dissemination of program and special event information. Work schedule will vary and require an ability to work flexible hours, including weekends, early mornings and evenings in addition to statutory holidays.

Key Duties & Responsibilities

• Provides counter and phone reception services.
• Receives and directs customer enquiries.
• Provides program and schedule information to the general public.
• Process payments including admissions, program registrations, and bookings ensuring balanced transactions.
• Responsible for using the recreation software for program registration ensuring accurate data input for family and organization accounts.
• Maintains and controls various cash floats and secures all cheques/cash in safe and closes credit/debit card machines at end of shift.
• Maintains office filing system.
• Performs other reception and administrative duties, as required.
• Assist program and administration staff with special projects as required.
• Ensures the reception area is maintained in an organized and tidy manner at all times.
• Performs typing and general correspondence composition, as required.
• Maintains Lost and Found inventory.
• Provides assistance in responding to emergency situations including first aids and facility evacuations, as required.
• Prepares and distribute promotional materials and resources
• Assists and organizes special event details, plans and promotional materials
• Assists with volunteer activities as needed.
• Regularly reviews and provided updates to PARC website as directed.
• Schedules posts and coordinates responses to social media accounts
• Follows all policies, procedures and standards of the CRD
• Performs other related duties as required.

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.
• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
• Thorough knowledge of office operations, administrative processes and systems.
• Expert ability to deal with the public with professionalism, tact and diplomacy.
• Expert ability to respond professionally to queries in person, over the phone and via email.
• Strong ability to establish and maintain effective and collaborative working relationships.
• Strong ability to work effectively in a team environment and individually with minimal supervision.
• Excellent organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.
• Considerable experience with cash handling.
• Strong ability to operate various types of office equipment.
• Considerable switchboard operation experience.
• Strong ability to effectively guide the work activities of volunteers, when required.

Qualifications

• Post-secondary courses in a related discipline
• A minimum of 1 year directly related experience

Certifications

• Standard First Aid and CPR-C
• Acceptable criminal record check. The applicant/incumbent is required to undergo a criminal record check to work in this position and to report to their supervisor if any criminal charges are laid against them that may be related to their employment.
• Valid BC Driver’s Licence

• Provides counter and phone reception services.
• Receives and directs customer enquiries.
• Provides program and schedule information to the general public.
• Process payments including admissions, program registrations, and bookings ensuring balanced transactions.
• Responsible for using the recreation software for program registration ensuring accurate data input for family and organization accounts.
• Maintains and controls various cash floats and secures all cheques/cash in safe and closes credit/debit card machines at end of shift.
• Maintains office filing system.
• Performs other reception and administrative duties, as required.
• Assist program and administration staff with special projects as required.
• Ensures the reception area is maintained in an organized and tidy manner at all times.
• Performs typing and general correspondence composition, as required.
• Maintains Lost and Found inventory.
• Provides assistance in responding to emergency situations including first aids and facility evacuations, as required.
• Prepares and distribute promotional materials and resources
• Assists and organizes special event details, plans and promotional materials
• Assists with volunteer activities as needed.
• Regularly reviews and provided updates to PARC website as directed.
• Schedules posts and coordinates responses to social media accounts
• Follows all policies, procedures and standards of the CRD
• Performs other related duties as required