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Recreation Receptionist at IHG Career

Amman, Amman, Jordan -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Reservation Management, Scheduling, Payment Handling, Customer Service, Communication, Administrative Support, Sales Promotion, Health and Safety Compliance

Industry

Hospitality

Description

Your Day-to-Day Responsibilities: * Welcome and assist guests with a warm, friendly, and professional approach. * Manage reservations, bookings, and scheduling for recreation activities and spa services efficiently. * Provide guests with accurate information regarding recreational facilities, activities, programs, and hotel services. * Maintain up-to-date guest profiles, booking records, and attendance documentation. * Handle payments, billing, and cash transactions in accordance with hotel policies and procedures. * Respond to guest inquiries, requests, and concerns promptly while ensuring a high level of customer satisfaction. * Coordinate closely with the Recreation & Spa team to ensure seamless daily operations and exceptional guest experiences. * Ensure the reception area and recreation facilities are consistently clean, organized, and welcoming. * Promote hotel facilities, memberships, promotions, and wellness packages to maximize guest engagement and revenue opportunities. * Adhere to all hotel health, safety, hygiene, and security standards and procedures.

Responsibilities

The role involves welcoming guests and managing bookings for recreation and spa services. It also includes handling payments, providing facility information, and coordinating with the team to ensure a high-quality guest experience.