Recreation, Retail and Activities' Manager

at  White Point Beach Resort

Position
Recreation, Retail and Activities’ Manager
Job Details
Full-time
Job Start Date
Immediately
White Point Beach is looking for an experienced Recreation Manager to join our “family”.

• Oversee all recreation programming including aquatics, waterfront, pool, fitness center, recreation activities.
• Ensure promotion of recreation activities throughout resort
• Responsible for maintaining the recreation budget including assisting with resort activity revenues along with expenses, staffing levels and productivity
• Accountable for tracking recreation statistics
• Assist experience department with planning and facilitation of group related recreation duties
• Responsible to design group recreation programs upon request
• Keep all resort websites updated with current guides and recreation opportunities
• Own large projects by researching, costing, planning and preparing proposals for leadership team for special events to attract more guests to the resort
• Research and communicate community and area resources for additional recreation activities not available on resort property
• Review industry trends for new and innovative product and service opportunities
• Responsible for resort recreation communications collateral including brochures and banners
• Liaise with third party service providers to provide additional recreation facilities, services and experiences
• Create compelling special events throughout the year to attract leisure visitors to the resort
• Collaborate and coordinate with Resort Services team and local partners to ensure a diverse range of experiences for guests, and smooth execution of special events
• Serve as an individual contributor and department role model by performing technical or functional job duties including recreation activities
• Train, coach and develop a successful and enthusiastic team, engaging in performance management and positive coaching and counseling as needed
• Develop strong relationships with the sales and operational teams to ensure program success
• Promote rules and regulations of the department intended for the health and safety of guests
• Follow company policy and procedures for activities including use of waivers
• Provide ongoing feedback and training to develop associates
• Effectively manage a team of full time, part time and seasonal employees
• Plan, track and control financial operating budgets and capital expenditures
• Develop and maintain departmental operational policies and work procedures
• Create departmental business plan on annual basis
• Coordinate department orientation and training in compliance with the Occupational Health and Safety Act
• Participate in monthly layered progress audits on business performance to plan
• Manage Health & Safety Program for recreation and leisure employees
• Review opportunities for improved productivity and greater efficiencies
• Address guest concerns, requests, or issues
• Collaborate with leader to develop and carry-out ideas and procedures to continuously improve department performance
• Ensure adherence to all federal, provincial and municipal laws, policies and procedures related to parks and recreational services
• Establish and communicate clearly defined goals and objectives for department employees
• Direct and supervise the recreation and leisure employees, ensuring the successful internal operations of the department including; professional and courteous customer service, complete utilization and accuracy of management software system, proper training and supervision of all employees to ensure respectful behavior toward the guests and their property
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Act as Manager on Duty and any other duties as assigne