Recreation Supervisor at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recreation Operations, Guest Service, Complaint Management, Staff Training, Facility Management, Safety Standards, Inventory Management, Supervision, Communication, Problem Solving, Time Management, Customer Relations, Event Coordination, Team Leadership, Conflict Resolution, Attention to Detail

Industry

Hospitality

Description

Company Description Sofitel Al Hamra Beach Resort Job Description To oversee the Recreation operations, Pool and Beach operations, and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed. To ensure appropriate stock level for the smooth run of the Recreation operations and to prepare requisitions accordingly. To ensure a proper coverage and supervision of the Recreation facilities at all times. To be present in the pool and beach areas during busy periods to welcome and socialize with guests. To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service. To ensure that the privacy of the guests and the confidentiality of the information is respected. To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. To call the Spa & Recreation Manager for advice in serious cases or if an approval is required. To be fully aware of and to report all guest comments or complaints. To ensure that all Recreation Heartists are fully trained on all aspects of operations specifically on safety standards and procedures. To ensure that all Recreation facilities are thoroughly cleaned, properly set-up and available for use at any given time. To implement and follow up the “Focus” and other financial and audit procedures. To be aware of all VIPs visiting or staying in the hotel. To ensure the proper use of all the recreational equipment and hotel management system and to have a perfect knowledge of the set ups. To assign duties and responsibilities to subordinates and to assist them in their duties. To control and implement daily check lists. To assist the Spa & Recreation Manager in preparing forecasts and statistics. To respect schedules, terms and deadlines as agreed with the Management.

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Responsibilities

The Recreation Supervisor oversees the Recreation operations, ensuring that hotel standards and procedures are followed. They manage guest interactions, handle complaints, and ensure the facilities are clean and well-maintained.