Recruiter and Outreach Specialist at SPAULDING CLINICAL RESEARCH LLC

West Bend, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

19.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Analytical Skills, Problem-Solving Skills, Organizational Skills, Time Management, Customer Service, Community Outreach, Recruitment, Detail Oriented, Self-Motivated, Adaptability, Technology Proficiency, Medical Terminology, Driving Skills, Professionalism

Industry

Research Services

Description

Job Details Job Location: Corporate Headquarters - West Bend, WI 53095 Position Type: Full Time Education Level: Not Specified Salary Range: $18.00 - $19.00 Hourly Travel Percentage: Up to 25% Job Shift: Day Job Category: Customer Service FULL TIME WITH BENEFITS POSITION Job Summary: Performs a variety of tasks associated with clinical study activities which are integral to the successful conduct of research studies. Assists in the handling of in-bound and out-bound telephone calls with study site personnel and/or potential study subjects or enrolled subjects. Staff must screen potential subjects via telephone to determine study qualification per study protocol requirements and schedule screening appointments Staff must perform a variety of duties including study screening check-in, in house stays, OPVs and other study related activity as needed. This position will also be required to perform community outreach activities in the West Bend and Milwaukee areas. Reliable transportation is required and mileage will be reimbursed. Essential Duties and Responsibilities: Tasks completed with assistance from Manager of Subject Recruitment or Lead Subject Recruiter. Utilizes tools, processes, and training that enable Spaulding Clinical to develop effective strategies and tactics for subject recruitment and retention. Handles study related in-bound and out-bound telephone calls with potential study subjects and responds to inquiries relating to advertising, referrals and research studies. Utilizes study specific screening scripts to actively recruit and screen potential study participants in accordance with each protocol. Reads protocols, consent forms and volunteer information sheets for a thorough understanding of the study drug and procedures. Keeps abreast of SOPs, related FDA, Good Clinical Practice (GCP) and ICH guidelines, state and national laws and ethical standards. Promote Spaulding Clinical’s research services in the community by engaging with individuals and organizations at various outreach locations and events. Serve as the first point of contact for potential participants, clearly explaining what it means to join a study, including time commitments and procedures (e.g., providing blood and urine samples). Assist with planning and supporting community events that showcase Spaulding Clinical’s research opportunities. Collaborate with the Recruitment team by providing feedback or ideas for outreach/ marketing materials such as flyers, posters, or digital content based on community engagement experiences. Proactively identifies project challenges, problems, and/or potential efficiencies and communicates these appropriately to the Manager of Subject Recruitment. Designs and maintains tools to ensure proper recruitment for research studies. Ensure that the Manager of Subject Recruitment is updated and aware of any issues that arise in the Recruitment Department. Ensure daily primary goals of Recruitment are met appropriately and that downtime is always filled with productive activities as assigned by the Manager of Subject Recruitment. Work professionally with colleagues to achieve departmental goals as delegated. Able to demonstrate effective professionalism, and problem-solving skills. Trains staff in processes and procedures as needed. Other functions as directed and delegated. As required for study or site needs and if trained and delegated may be assigned study procedures such as obtaining participant information/histories/questionaries/meals/vital signs/EKGs/drug administration/specimen collection/luggage searches The Statements made in the job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of people assigned to this job. Skills/Qualifications Friendly, approachable, and outgoing personality with strong interpersonal and communication skills. Self-starter who can work independently while on the road. Demonstrates strong analytical, problem-solving skills. Ability to read, write and interpret the English language Excellent verbal communication skills including active listening ability. Detail oriented, good organizational traits. Must be self-motivated, results oriented, multi-tasking, quick learner, respond to the urgent needs of the team and show a strong track record of meeting deadlines. Proficient computer skills: inclination to adopt technology to maximize efficiency. Basic knowledge of medications, general medical diagnosis, and medical terminology. Excellent time management and organizational skills. Demonstrates ability to adapt to a rapidly changing study environment. Portrays professionalism in all interactions at Spaulding Clinical. Driving Requirements: Must possess a valid Wisconsin driver’s license (or valid license from state of residence). Must maintain an acceptable driving record and provide proof of current auto insurance. Must be able to drive for extended periods of time to outreach locations within assigned territory (e.g., Milwaukee and West Bend areas). Must be able to transport outreach materials and supplies as needed. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers, to handle or feel. Ability to lift and/or move up to 25 pounds. Specific vision abilities required by this job include clarity of vision both near and far. Ability to identify and distinguish colors. Hazards: Potential for exposure to toxic or caustic chemicals Potential for exposure to blood borne pathogens Regular exposure to typical outdoor and community environments (e.g., varying weather conditions, crowded public spaces). Frequent travel by vehicle, with associated driving risks. Occasional evening or weekend work may be required for community events. Education and Experience: High School Diploma/Equivalent Required Prior Call Center experience preferred but not required. Prior experience in community outreach, sales, promotions, or customer service preferred but not required. Excellent time management and organizational skills. Spaulding Clinical Research management has the discretion to hire personnel with a combination of experience and education which may vary from the above listed skills and qualifications. Qualifications

Responsibilities

The Recruiter and Outreach Specialist performs tasks related to clinical study activities, including screening potential study subjects and conducting community outreach. They are responsible for engaging with individuals and organizations to promote research services and assist in recruitment efforts.