WE’RE ON A MISSION TO MAKE MONEY WORK FOR EVERYONE.

We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it’s like working at Monzo ✨

London, Cardiff or Remote | 12 month Fixed Term Contract £34,000 - £43,000 + Benefits | Hear from the team ✨

• About our Customer Operations Hiring Team:

We’re a large team that look after a large business remit hiring and onboarding teams within Customer Operations, Financial Crime, Fraud and Disputes. We hire those on the Customer Service front line, their support teams and Senior Leaders.

WE’D LOVE TO HEAR FROM YOU IF…

• You have previous experience in a Recruiter role recruiting at high volume.
• You’re experienced at interviewing and assessing candidates.
• You can tell whether somebody has the skills we’re looking for, without relying on previous job titles or qualifications.
• You love rolling your sleeves up and working with lots of autonomy - work well to deadlines and targets.
• You want to create a world class interviewing and onboarding experience
• You’re passionate about Monzo and being a brand ambassador.
• You care deeply about inclusiveness and diversity.
• You’re empathetic, adaptable and respectful of candidates’ needs and priorities
• You enjoy working collaboratively with a variety of people in different teams and can influence those more senior than you.
• Bonus points if you’ve worked in or closely with FinCrime/Fraud/Disputes teams and really understand their needs, requirements and culture.
  Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!

• You’ll be predominately hiring large volumes of candidates for Customer Operations positions across our Financial Crime, Fraud and Disputes teams
• You’ll spend a lot of your time screening CVs, reviewing answers to application questions, completing video interviews with candidates and scheduling interviews.
• You’ll be proactive and creative at finding great talent for Monzo and you might do this by proactively sourcing on LinkedIn, driving our referral scheme, connecting and working with other companies that have announced redundancies or adapting our attraction plan.
• You’ll be required to provide helpful, developmental feedback to both internal and external candidates.
• You’ll build lasting relationships with Hiring Managers and support with facilitating creative hiring strategies.
• You’ll work with Hiring Managers, Workforce Planning, Training and Onboarding to define hiring plans and agree onboarding dates.
• You’ll care deeply about diversity and inclusiveness, and giving all candidates an amazing experience.
• You’ll be data-driven, comfortable reporting back on your campaigns success and presenting back insights to the Operations management teams.