SUMMARY

Based in the Company’s corporate office in Gaithersburg, MD, the Recruiter/HR Generalist will be on the team that leads the full scope of life-cycle recruiting for a diverse nationwide portfolio of multi-family apartment properties and the company’s corporate team. This is a highly visible role, one which will interact with management and leadership stakeholders across the company. This critical role will develop, implement and maintain both proactive and reactive recruitment strategies across the organization that satisfy current staffing needs while funneling a constant pipeline of available talent in to the company. This role works with employees at all levels of the organization to ensure delivery of the best talent with the right combination of skills, experience and both positional, functional, and cultural “fit” that will drive organizational impact.

REQUIRED QUALIFICATIONS - SKILLS, EXPERIENCE, ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty (above) satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3-6 years or more experience in high volume recruiting, talent acquisition, HR or related with responsibilities and successful performance as described in the Essential Duties.
• Ideal candidate will have prior similar industry applicable experience (multi-family, residential, affordable, property management). Lack of direct HR experience may be considered if candidate has significant/noteworthy prior direct industry applicable experience with a successful people management and hiring background in a senior specialist or managerial/supervisory role.
• Bilingual English/Spanish fluency speaking and written capabilities are required.
• Must possess a strong customer service approach to delivery of work product, the effort to meet/exceed expectations and beat deadlines, and excel in interpersonal interactions and relationship management.
• Experience working collaboratively, able to manage high volume of sometimes competing priorities, effective at supporting customers across a multi-site organization that is geographically distributed.
• Strong professional writing skills/experience required, along with prior experience in crafting company letters, e-mail communications, and developing online/offline content (posters, flyers, graphic design, copy writing, formatting, etc.).
• Strong computer skills required, including proficiency with MS Office suite (Word, Outlook, Teams, Excel, PowerPoint, etc.). Comfortable familiarity with professional posting and on-line recruitment via web-based and social media sites (e.g. Facebook, LinkedIn, Twitter, Instagram and others) is needed. Prior experience with UKG Workforce Ready HCM is a plus. Must have the ability to learn and work effectively in new systems quickly.
• Strong interpersonal, communication and speaking skills required. Equally comfortable with the written word as the spoken word; able to collaborate with others, build relationships, be a brand ambassador and a customer service specialist. Capability to be successful at influencing and generating excitement about the potential for candidates to want to work for the company.
• Strong organizational, multi-tasking and time management skills with excellent attention to detail. Adept at owning projects and tasks, managing deliverables to meet deadlines, connecting with people and facilitating effective collaboration to achieve successful outcomes.
• Proven experience developing and implementing successful recruitment strategies.
• Ability to independently manage priorities, workload projects and meet/beat deadlines.
• Demonstrated candidate management, relationship building, and negotiation skills.
• Excellent interpersonal communication skills both written and verbal, with stakeholders at all levels.
• Strong cold calling, candidate relationship management and network sourcing skills; fearless to pick up the phone or e-mail to reach out to proactively source candidates.
• Meticulous attention to detail and process driven.

PREFERRED QUALIFICATIONS:

• Associate’s or bachelor’s degree desired but not required. Education, experience or certificates in human resources, management, communications or related fields are a plus.
• General Human Resources and employment law knowledge and proficiency in areas beyond talent acquisition is a plus.

PRIMARY / ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage full candidate life cycle for job applicant candidates to insure a streamlined process that is efficient and offers a positive candidate experience.
• Develop, build and maintain strong, reliable, trusting, engaged and customer service oriented working relationships with internal and external stakeholders. Partner with hiring managers to develop individualized recruiting strategies by position, property, client portfolio or region. Proactively outreach with leaders, vendors, community organizations, and other team members to create a partnership that yields success, predictable results and credibility. Work with the HR department, management team and hiring managers to prioritize hiring needs.
• Post, advertise, and disseminate all vacant positions across various media. Manage job postings and updates. Track and constantly be aware of the status of all open roles and the efforts to fill them. Screen resumes, schedule interviews, partner with hiring managers, etc.
• Maintain the Applicant Tracking System and the Company website, online job boards, niche sites and other recruitment sources and tracking tools/metrics.
• Identify, evaluate and analyze current and prospective recruitment sources and make recommendations for changes to recruiting sources based on efficacy and budget considerations. Among these, identify, establish and maintain relationships with various entities for recruitment sourcing (e.g. colleges/universities, local community organizations, technology schools, high schools, professional associations, property management and real estate specific organizations, and other relevant recruitment pipelines including career fairs, job fairs, trade shows or other events to attend on behalf of the company).
• Assist in branding and establishing a recognizable “employer of choice” reputation both internally and externally and serve as an ambassador for that brand.
• Conduct job analysis for potential openings and in advance of job/employment trends including interviewing hiring managers, position employees, conducting job studies, compiling information to make adjustments to job descriptions, job postings, recruiting/advertising strategies, etc.
• Manage third party recruiting relationships (e.g. employment and temporary staffing agencies) including contract negotiations and terms agreements. Maintain records and support the invoicing/billing process.
• Manage the company’s background/drug testing technology and process, including making hire/no-hire recommendations upon receipt of adverse findings.
• Make offers of employment, prepare offer letters and coordinate onboarding efforts.
• Initially screen/interview candidates for posted qualifications and job fit; coordinate and conduct phone screens and interviews with candidates, as needed, including providing summaries to hiring managers to support them in the hiring process. As needed, assist in the scheduling of interviews with hiring managers to facilitate a timely recruiting process.
• Maintain recruiting documentation, applicant records, etc. in keeping with relevant federal, state and local employment laws.
• Manage internal vacancy requisition tracking process and provide oversight, compliance control and administration of the employee referral bonus program.
• Deliver recruiting analytics and key performance metrics as requested by HR Leadership.
• Identify and evaluate position core competencies and minimum position requirements. Uses competency models to develop job-specific applicant testing.
• Orchestrate the onboarding process from offer letter through to completion of new hire onboarding, including the communication and logistics with new staff and internal stakeholders.
• Participate in training, including delivery of new-hire orientation, and demonstrates charisma and a positive approach with strong presentation skills.
• Other tasks, projects, assignments or duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty (above) satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3-6 years or more experience in high volume recruiting, talent acquisition, HR or related with responsibilities and successful performance as described in the Essential Duties.
• Ideal candidate will have prior similar industry applicable experience (multi-family, residential, affordable, property management). Lack of direct HR experience may be considered if candidate has significant/noteworthy prior direct industry applicable experience with a successful people management and hiring background in a senior specialist or managerial/supervisory role.
• Bilingual English/Spanish fluency speaking and written capabilities are required.
• Must possess a strong customer service approach to delivery of work product, the effort to meet/exceed expectations and beat deadlines, and excel in interpersonal interactions and relationship management.
• Experience working collaboratively, able to manage high volume of sometimes competing priorities, effective at supporting customers across a multi-site organization that is geographically distributed.
• Strong professional writing skills/experience required, along with prior experience in crafting company letters, e-mail communications, and developing online/offline content (posters, flyers, graphic design, copy writing, formatting, etc.).
• Strong computer skills required, including proficiency with MS Office suite (Word, Outlook, Teams, Excel, PowerPoint, etc.). Comfortable familiarity with professional posting and on-line recruitment via web-based and social media sites (e.g. Facebook, LinkedIn, Twitter, Instagram and others) is needed. Prior experience with UKG Workforce Ready HCM is a plus. Must have the ability to learn and work effectively in new systems quickly.
• Strong interpersonal, communication and speaking skills required. Equally comfortable with the written word as the spoken word; able to collaborate with others, build relationships, be a brand ambassador and a customer service specialist. Capability to be successful at influencing and generating excitement about the potential for candidates to want to work for the company.
• Strong organizational, multi-tasking and time management skills with excellent attention to detail. Adept at owning projects and tasks, managing deliverables to meet deadlines, connecting with people and facilitating effective collaboration to achieve successful outcomes.
• Proven experience developing and implementing successful recruitment strategies.
• Ability to independently manage priorities, workload projects and meet/beat deadlines.
• Demonstrated candidate management, relationship building, and negotiation skills.
• Excellent interpersonal communication skills both written and verbal, with stakeholders at all levels.
• Strong cold calling, candidate relationship management and network sourcing skills; fearless to pick up the phone or e-mail to reach out to proactively source candidates.
• Meticulous attention to detail and process driven