SUMMARY

Posted: 11 Feb 2025
Weekly Hours: 39
Role Number:200589784
Apple is a place where extraordinary people gather to do their best work, and Recruiting Operations is at the core of everything we do when it comes to hiring extraordinary people to Apple. This global organisation is focused on providing a seamless, inclusive and equitable candidate, recruiter and hiring team experience. Our Candidate Care team is focused on creating new hire paperwork for each and every hire to Apple, and ensuring a smooth onboarding experience. This team is renowned for their ability to execute a high-volume of work with incredible accuracy supporting a large number of countries and multiple complexities.

DESCRIPTION

As the leader of our EMEA team, you will provide both strategic and operational direction to the team to ensure they deliver customer-centric results and support business needs. You will partner cross-functionally to provide direction on operational process, problem solve escalations, and identify opportunities to constantly improve the support of our customers, including our hiring teams, recruiters and candidates. In this role you will: • Manage a team of coordinators in the day-to-day work of complex employment contract coordination at incredibly high volumes. • Drive an exceptional customer experience through ensuring high levels of attention to detail and delivering high standards of support for our hiring teams and new hires. • Cultivate strong partnerships with recruiting leadership to deeply understand the support needs of our hiring teams and candidates. • Establish solid connections with partner teams such as Employment Law, Employee Relations, and People Operations. • Build strong domain and process knowledge to ensure effective analysis of information to exercise educated judgement and determine appropriate action. • Coach and manage direct reports, aiding in their career development and growth. • Inspire constant innovation and process improvement to continuously elevate the support model. • Foster deep global partnerships and alignment with peers to uphold global support standards.

MINIMUM QUALIFICATIONS

• Experience in a Human Resources/Recruiting/Recruiting Operations/HR Customer Services management role in a fast-paced, global environment.
• Proven experience with HR and digital signature systems (Workday, ServiceNow, SilkRoad, DocuSign etc).
• Knowledge of employment law and complexities across different countries.
• Extensive experience in team management, coaching, and mentoring, supporting both business transformation and personal development.
• Exceptional executive communication and presentation skills, able to effectively convey complex ideas to senior leadership and stakeholders with clarity and impact.
• Customer orientated, focusing on quality and coaching your team for continuous improvement.

PREFERRED QUALIFICATIONS

• Critical thinker with a strong sense of urgency to resolve issues.
• Strategic problem solver with demonstrated ability to envision the future state of the business and synthesise insights into concrete, actionable strategies and plans.
• Demonstrated thought leadership, influencing strategy and driving innovation through insights and forward-thinking solutions.
• Data-driven with excellent analytical skills, using insights to drive process improvements and action plans. Ability to provide executive reporting on key business updates.
• Strong problem-solving skills, navigating complex business needs and providing well-considered solutions.
• Agile in ambiguity, with an ability to persevere and adapt under pressure.

Please refer the Job description for details