Recruitment and Careers Consultant at Australian Financial Complaints Authority

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Internal recruitment, High-volume recruitment, Stakeholder management, Candidate experience, Employer branding, Relationship building, Communication, Resilience, Collaboration, Accountability, Time management, Problem solving

Industry

Financial Services

Description

Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Everyone says they have the best team in recruitment. We’ll admit it upfront, we say it too! And sure, we could back it up with numbers. A 100% Engagement Score. A Hiring Manager NPS of 86. A Candidate NPS of 93. Or the awards we’ve picked up for exceptional candidate experience and employer branding over the years. But what really sets this team apart is something less measurable and far more powerful. It’s the care and passion our people bring to their work. The care they show each other. The care taken to deliver a genuinely human, best‑in‑class candidate experience. And the passion for achieving great outcomes for stakeholders while staying true to AFCA’s purpose. We’re a high‑performing recruitment team that moves at pace, supports each other genuinely, and still manages to have a lot of fun while we do it. So, who thrives here? Recruiters who bring energy, curiosity and momentum. People who enjoy a busy desk, a full pipeline and the satisfaction that comes from delivering at scale, including navigating high volumes of candidates while maintaining a strong candidate experience. This is a role for someone who likes to be in the thick of it, managing multiple roles, multiple stakeholders and making things happen in an environment that genuinely values pace, partnership and outcomes. Qualifications This role isn’t for someone looking to ease into internal recruitment, work on a small number of niche roles, or step away from delivery. It’s a fast‑moving, high‑volume environment with competing priorities and high expectations! What will set you up for success? You thrive in a fast‑paced, high‑volume environment and stay focused when managing multiple roles and priorities at once. You bring energy, momentum and a strong sense of ownership to your work, you like being hands‑on and making things happen. You’re curious, motivated and eager to keep learning, always looking for smarter ways to deliver strong outcomes at scale. You genuinely enjoy recruitment and bring enthusiasm, creativity and positivity to what you do, even when things are moving quickly. You’re comfortable partnering with a wide range of stakeholders, balancing competing needs while keeping delivery on track. You work best as part of a closely connected, high‑performing team where support, collaboration and accountability matter. You have previous in‑house recruitment experience and are happy working across a varied portfolio, including roles with volume and urgency. Additional Information BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant. To apply: If you're passionate about fairness and this role resonates with you, we encourage you to apply - even if you don't tick every box. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations and gender identities. If you need accessibility support during recruitment, contact us at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Responsibilities

Manage high-volume recruitment processes while maintaining a strong candidate experience and delivering outcomes at scale. Partner with diverse stakeholders to navigate competing priorities and support the organization's recruitment goals.