GENERAL REQUIREMENTS

• Degree level qualification in the areas of HR, Business Admin or related.
• A minimum of one year’s experience working in a busy office with at least 3 years post graduate professional experience.
• Experience in recruitment is highly desirable but not essential.
• The ideal candidate should have a genuine interest in the homecare industry and related experience, or qualifications would be an advantage, but not essential.
• A good geographical knowledge of the local areas of South Dublin and surrounding areas would be an advantage.
• Fluency in English and demonstrated excellence in communication essential.
• Some marketing and social media savvy would be an advantage.
• The candidate must be a people person, with an interest in others and an ability to showcase the company to gain interest and loyalty.

CANDIDATE REQUIREMENTS:

• Ability to work in a fast paced and busy office environment.
• Above average interpersonal skills with an ability to create trust and loyalty.
• Excellent listening skills and a compassionate patient demeanour.
• An ability to mentor individuals, offering advice and direction that will influence and support them towards success.
• Superb organisational skills, ability to prioritise workload and multitask.
• Strong attention to detail and ability to use initiative and work under pressure.
• Strong IT aptitude with sound knowledge of Microsoft Office applications (Word, Outlook, Excel), and a willingness to learn new systems.

THE ROLE:

• The successful candidate would be joining a friendly, growing team who work hard in a supportive environment.
• The position is based in Dun Laoghaire and will have some responsibility that also includes the Sandyford office.
• This role is a varied mix of Recruitment and general HR support.
• The purpose of the role is to continue to grow their team of home care assistants, and to contribute to co-ordinating and streamlining the recruitment and retention efforts across both offices.

REPORTING DIRECTLY TO THE OPERATIONS MANAGER THE MAIN FUNCTIONS OF THE ROLE ARE:

Recruitment:

• Supporting the Office Manager who works a part time week, essentially sharing the job responsibilities to ensure continuity of all processes and communication.
• Supporting the Office Manager with all elements of the screening and recruitment functions.
• Working closely with the Office Manager monitoring daily applications and progressing the most suitable applications according to evolving service needs.
• Further assisting with the ongoing recruitment of carers, contacting them by phone, answering their questions, and setting up interviews.
• Monitoring the scheduling of carer interviews, factoring in capacity needs and the multiple diary entries of the Care Managers.
• Providing additional HR assistance in the entire recruitment process including visa compliance and status, reference checking, obtaining mandatory documentation, and completing files.
• Assisting the Office Managers in organising Induction Training for new carers.
• Establishing and maintaining confidential records for carers, creating carer HR files and completing employment contracts and orientations.
• Assisting new entrants in signing up for and completing specific training, ensuring compliance with all industry standards.
• Managing the administrative routines of a small office to include being one of the first contacts for carers and being the stand alone first point of contact in when the Office Manager is not working.

Retention:

• Improving the success of the carer recruitment campaigns and contributing to creative initiatives to improve processes and reach.
• Establishing and developing excellent professional working relationships with newly recruited carers, ensuring that they are getting the required shadow visits, introductions and that their schedules are forming according to their needs.
• Setting up review and supervision meetings with all new carers within their first month of employment. Establishing a trusting relationship with open communication.
• Continuing to interact regularly with carers and advocating for their needs, helping to avoid future issues and improve retention.
• Providing support to the scheduling team/s as required by contributing to team meetings and bringing awareness of carers availability and changing needs.
• Maintaining and promoting company values.
• Gaining industry specific knowledge and bringing ideas and initiatives to the management team that are specific to carer recruitment, retention, reward and wellbeing.