ARE YOU COMPASSIONATE, ORGANIZED, AND HEALTH CARE-MINDED? DO YOU HAVE A PLEASANT PHONE MANNER AND A HEART FOR HELPING SENIORS LIVE SAFELY AND COMFORTABLY AT HOME?

Home Instead is looking for a Recruitment & Engagement Coordinator — a unique, blended role that combines administrative and recruitment duties with responsibilities rooted in health care support for our clients and their families.
We offer professional on-going training, and the rewarding opportunity to positively impact the lives of aging adults in our community.

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school graduation or equivalent.
• HCA (Health Care Assistant) certification or equivalent health care knowledge/experience considered a strong asset.
• Minimum of one year of experience in recruitment, HR, scheduling, or health care support preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Understanding of health care principles, senior care, and personal support work.
• Demonstrated knowledge of or experience in the senior care or health care industry.
• Strong organizational, communication, and interpersonal skills.
• Ability to maintain confidentiality, exercise sound judgment, and work effectively under pressure.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable learning new systems.
• Professional appearance, demeanor, and excellent phone manner.
• Team-oriented, adaptable, and compassionate — with a genuine desire to enhance the quality of life for aging adults.

PRIMARY RESPONSIBILITIES:

• Answer employment and service inquiries in a friendly, professional, and knowledgeable manner.
• Assist with the recruitment and hiring process for new Care Professionals — fielding inquiries, screening applicants, conducting interviews, and completing employment checks.
• Support health care-related scheduling needs by introducing Care Professionals to clients and assisting with client care coordination as needed.
• Maintain accurate client care records and Care Professional files in the operating system.
• Check in frequently with applicant leads and move candidates efficiently through the hiring and onboarding process.
• Participate in on-call rotations, responding to client care and scheduling needs after hours.
• Conduct client and Care Professional introductions, ensuring both health care and personal support needs are understood and met.
• Schedule and facilitate Care Professional orientation and on-going health care-related training in accordance with Home Instead Standards and industry best practices.

ADMINISTRATIVE & HEALTH CARE SUPPORT DUTIES:

• Respond promptly and compassionately to client service inquiries, understanding their health care needs and preferences.
• Create and maintain employment records and health care-related documentation as required.
• Monitor and log all client and Care Professional activities, documenting relevant health care updates and concerns.
• Assist with care plan coordination, ensuring Care Professionals are trained and informed to safely provide services in accordance with client care needs.
• Evaluate, update, and deliver training material on topics including personal care, dementia support, safety procedures, and palliative care.
• Demonstrate open and effective communication with the franchise owner, team members, Care Professionals, clients, and their families.