Company Description
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
Exciting opportunities exist for experienced call center operators with a strong drive to provide excellent customer service and provide an outstanding experience for our TV rating panel members.
Job Description

About the Role

• Flexible evening work
• Dynamic and supportive team environment
• Possibility to build skills and experience other facets of the market research industry
• This is an office-based role at our office in Lane Cove.

Qualifications

Responsibilities

• Call Centre Operators will utilize their organisation and communication skills to conduct surveys and quality control calls to maintain the integrity of the TV Ratings Panel.
• Calling new and potential panel members to ask them to take part in the TV Ratings panel.
• Maintaining good customer relations with panel members, helping to answer inquiries and solve panel-related problems and issues.

Qualifications & Skills

• Call center experience preferable
• Excellent communication skills
• An eye for detail
• Demonstrated problem-solving ability
• Adaptability
• Excellent work ethic
• A professional and organised approach to work commitments
• Commitment to providing excellent customer service
• Positive attitude

Working Hours

• The shift timings initially will be from Mon-Thursday ( 5 p.m.-9 p.m.), Friday ( 4 p.m.- 8 p.m), Saturday (12 p.m. - 4 p.m. OR 1 p.m. -5 p.m.), Sunday ( 1 p.m. -5 p.m.)
• The positions will involve working to a fortnightly roster, with a minimum requirement of three shifts a week, which must include either a Saturday or Sunday.

Additional Information
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you’re unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels

About the Role

• Flexible evening work
• Dynamic and supportive team environment
• Possibility to build skills and experience other facets of the market research industry
• This is an office-based role at our office in Lane Cove

Responsibilities

• Call Centre Operators will utilize their organisation and communication skills to conduct surveys and quality control calls to maintain the integrity of the TV Ratings Panel.
• Calling new and potential panel members to ask them to take part in the TV Ratings panel.
• Maintaining good customer relations with panel members, helping to answer inquiries and solve panel-related problems and issues