DESCRIPTION

Job Description: Are you tech savvy, have attention to detail, passionate about helping others, and providing exceptional customer service? Then you are the perfect person to join the Right at Home Southern NSW team as our full time Recruitment & Retention Assistant!
Company Background: Right at Home is a leading in-home care provider dedicated to delivering high-quality services that allow individuals to maintain their independence and remain in the comfort of their homes. With over 800 offices globally and 50 operating in Australia, we are committed to fostering a supportive and engaging work environment for our employees to provide exceptional care for our clients. Our core values—Approachable, Collaborative, Accountable, Integrity, and Authentic—guide our daily operations and interactions.
The Ideal Candidate: The ideal candidate for our team will have a successful background in general office upkeep, be familiar working with confidential and private documentation, understand the importance of procedures, and the policies that are born from them, knowledge of the home care industry, and be a strong team player. You will be confident in a client facing role.
Role Summary: The Recruitment and Retention Assistant will support the Recruitment & Retention Officer with administrative and compliance-related tasks to ensure smooth recruitment, onboarding, and retention processes for all team members. This role is ideal for a detail-oriented, tech-savvy professional who is passionate about people, compliance, and providing administrative support in a fast-paced environment.

INTERMEDIATE TO ADVANCED SKILLSET WITH:

• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe Acrobat.
• Experience with virtual communication tools such as Microsoft Teams.
• Excellent organisational and time-management skills.
• Ability to work collaboratively and communicate effectively with team members, carers, and clients.
• A proactive and resourceful approach to administrative problem-solving.

REQUIREMENTS:

• National Police Check (or willingness to obtain)
• Current First Aid and CPR Certification (or willingness to obtain)
• Working with Children Check (or willingness to obtain)

• Assist in the recruitment process by handling administrative tasks such as, screening applications, onboarding and scheduling interviews.
• Support the onboarding process by collecting and verifying required documentation, ensuring all compliance requirements are met.
• Maintain accurate and up-to-date employee records, including compliance paperwork and performance management documentation.
• Assist in the management of employee engagement initiatives.
• Help facilitate the employee termination process by ensuring all necessary paperwork is completed in accordance with legislative requirements.
• Provide administrative support for compliance audits and ensure all documentation aligns with Right at Home policies and procedures.
• Conduct data entry, document scanning, and file management for recruitment and HR records.
• Assist in responding to employee and candidate inquiries, providing friendly and professional support.
• Prepare reports, update tracking spreadsheets, and support compliance checks related to Fair Work Legislation and industry standards.
• Coordinate training sessions and maintain training records for new and existing employees.
• Perform general office administrative duties, including answering calls, printing, filing, photocopying, and updating databases.
• Support internal communications and engagement initiatives to enhance the employee experience.