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Red Enterprise Accounts Advisor at Vodafone United States

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Service, Analytical Skills, Problem Solving, Communication Skills, Billing Handling, Decision Making, Troubleshooting, Process Enhancement, Self-Help Tools, NPS Reporting, Efficiency, Innovation, Ownership, Adaptability, PC Knowledge

Industry

Telecommunications

Description

Key performance indicators: Lead in NPS: Account Management end-to-end relationship ensuring delivering best customer experience to ensure & fulfill customers' requirements and solve complaints with high availability to have promoter NPS score in all accounts to be measured with NPS reports. Efficiency & innovation: Enhance the FCR and FOC Move to APP Move to online & self-help tools Share effectively in process enhancement (Root cause system & process) Efficient use of threshold People Excellence: Handling assigned tasks efficiently taking responsibility & ownership Key accountabilities and decision ownership Account management responsible to provide end to end services and manage the assigned companies' requirements, needs, and preventing, decreasing complaints through wealth following up, and a strong relationship with (AUTH) and (EU) providing all required advice and information that keep customer satisfaction on top maintaining revenue Manage accounts billing from issuance to delivery, solving all problems Customer service oriented with wide knowledge of customer service management. Strong verbal communication skills & high and strong analytical, trouble shooting, decision making and problem-solving skills. Ability to work under pressure and adapting rapidly to the operational emergencies. Excellent command of English language High and strong analytical, trouble shooting, decision making and problem-solving skills. Advanced Billing handling. Knowledge of application of agent's skills and pc knowledge Excel, Word, PowerPoint and Outlook. deals

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Responsibilities

The role involves managing end-to-end account services and ensuring customer satisfaction by addressing their needs and complaints. The advisor is responsible for maintaining strong relationships with clients and enhancing service efficiency through innovative solutions.