Position/Title: Bilingual Claims Examiner – Quebec (Remote)
Type: Regular, Full-Time
Work setup: Remote, Monday - Friday
Salary(s): $72,000 - $90,000 Annual
Closing Date: open until filled
Existing Vacancy: Yes

YOUR QUALIFICATIONS

As a member of the claims team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:

• Possesses superior analytical and decision-making skills.
• Communicates effectively when explaining decisions and providing direction.
• Uses active listening and questioning skills to understand issues and needs.
• Handles conflict effectively and avoids taking things personally.
• Pays close attention to detail with superior organizational skills.
• Is a learner who receives and applies constructive feedback and has the ability to give constructive feedback.

YOUR EXPERIENCE AND EDUCATION

Your experience and education, combined with product and claims training we provide, helps ensure your success at Square One. For this role, you have:

• At least 3 years of property insurance and/or claims experience.
• At least 1 year of tenure with a recent employer.
• A high school diploma and, preferably, some post-secondary education.
• A CIP designation or working towards one of these.
• Ability to immediately qualify for both a Quebec property damage adjusting permit and an Ontario Letter of Authority (minimum)
• Ability to adjust claims in both French and English

VOS QUALIFICATIONS

À titre de membre de l’équipe du service des réclamations, vous voulez contribuer au succès global de la compagnie. Vous y arrivez en devenant un spécialiste en la matière, en dirigeant votre propre travail et en collaborant avec une équipe ayant un objectif plus large que la simple génération de recettes. Vous et ceux qui travaillent avec vous diriez ce qui suit à votre sujet :

• Vous possédez des compétences analytiques et décisionnelles supérieures;
• Vous expliquez efficacement vos décisions et indiquez clairement les démarches à suivre;
• Vous utilisez vos compétences d’écoute et d’interrogation dynamiques pour comprendre les enjeux et les besoins;
• Vous gérez efficacement le conflit et ne prenez jamais les choses personnellement;
• Vous prêtez très attention aux détails et possédez des compétences organisationnelles supérieures.
• Vous apprenez vite et savez accepter et appliquer des critiques d’ordre pratique.

YOUR ROLE

Want to take your insurance career further by working for a progressive company that values employee input? Frustrated with outdated practices and processes that lead to poor customer service? At Square One, we treat our customers fairly, paying them what they are entitled to under their policies. And, we leverage technology to personalize buying a home insurance policy in addition to enhancing claims handling.
As a Claims Examiner, you understand how important proper claims handling is to an insurance provider’s reputation. You treat each customer with empathy, patience and respect. You recognize that, although you may handle hundreds of claims a year, this is likely the customer’s first claim ever.
Your success in this role comes from your superior analytical and decision-making skills. You have strong communication skills, which you use to share decisions with, and provide direction to, others. While you don’t enjoy conflict, you handle it effectively. You are both detail-oriented and organized, handling multiple files and tasks with ease. And, you take pride in your work and your ability to assist others.
This is a remote work from home position where most of your day involves settling residential insurance claims primarily in Quebec. As such you must qualify for Quebec property damage adjusting permit. You will also handle overflow claims in Ontario and British Columbia and must also qualify for either an Ontario Letter of Authority or regular adjusting license. You work closely with independent adjusters, reviewing their recommendations and providing them with clear direction. You adjust smaller property claims over the phone, speaking and dealing with customers directly. You also identify policies requiring underwriting review.
One of the things you enjoy most about Square One is the supportive team environment. You know you’re never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.

YOUR RESPONSIBILITIES

You are the main point of contact for customers who have suffered losses and filed claims. As such, you have many important responsibilities, including:

• Taking notices of loss from customers and assigning claims to adjusters.
• Reviewing the claims process with customers and helping them submit the required information.
• Determining whether specific claims are covered and explaining why.
• Reviewing independent adjuster reports, answering questions and providing direction.
• Assisting customers with repairing or replacing lost or damaged property.
• Negotiating settlements, arranging payments and finalizing claims.
• Securing feedback from customers and sharing that feedback with management.
• Maintaining your training and industry knowledge.

As a member of the claims team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:

• Possesses superior analytical and decision-making skills.
• Communicates effectively when explaining decisions and providing direction.
• Uses active listening and questioning skills to understand issues and needs.
• Handles conflict effectively and avoids taking things personally.
• Pays close attention to detail with superior organizational skills.
• Is a learner who receives and applies constructive feedback and has the ability to give constructive feedback

Your experience and education, combined with product and claims training we provide, helps ensure your success at Square One. For this role, you have:

• At least 3 years of property insurance and/or claims experience.
• At least 1 year of tenure with a recent employer.
• A high school diploma and, preferably, some post-secondary education.
• A CIP designation or working towards one of these.
• Ability to immediately qualify for both a Quebec property damage adjusting permit and an Ontario Letter of Authority (minimum)
• Ability to adjust claims in both French and Englis