REDGEN Creative (Reservations Administrator) at Radisson Hotel Group

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations management, Customer service, Attention to detail, Sales, Upselling, Communication skills, Problem-solving, Organizational skills, Proactive mindset, Teamwork, Efficiency

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description We are currently seeking a REDGEN Creative (Reservations Administrator) to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a REDGEN Creative (Reservations Administrator), you bring together precision, efficiency and a guest-focused approach to support and elevate the Reservations Team. Your role is key in ensuring a seamless reservations process, where strong attention to detail meets a proactive mindset to enhance the overall guest experience. As a REDGEN Creative (Reservations Administrator), you bring together strong organisational skills, attention to detail and a passion for delivering exceptional guest experiences. In this role, you will manage reservation enquiries, coordinate bookings and ensure all guest information is handled accurately and efficiently. While rooted in administration, this position also requires a proactive and sales-driven mindset, where you confidently convert enquiries into bookings and maximise revenue opportunities through upselling. You will play a key role in supporting the reservations function by anticipating guest needs, ensuring a smooth booking journey and contributing to overall guest satisfaction. Working closely with the team, you will help maintain high service standards while ensuring the department runs efficiently in a fast-paced environment. As part of the team, you will be passionate about delivering great service, staying organised under pressure, and bringing energy to everything you do — because here, we believe anything is possible while having fun along the way. Qualifications Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service. Ability to work as part of a team to ensure guest satisfaction. Strong verbal communication skills Likes having fun at work. Experience in a similar position is beneficial but not essential. Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Hotel Name: Radisson Red Hotel V&A Waterfront

Responsibilities

Manage reservation enquiries, coordinate bookings, and ensure all guest information is handled accurately and efficiently. Proactively convert enquiries into bookings and maximize revenue opportunities through upselling while supporting the reservations team.