REF84493R- Senior Associate - Collections I (UK Shift - Pune) at WNS Global Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer Queries, Accounting Knowledge, Team Player, Stakeholder Management, Process Improvements, Dispute Resolution, Payment Confirmation, Operational Requests, ISO Procedures, Performance Indicators, TAT Management, Short Payments, Unapplied Cash, Pressure Handling, Meet SLA

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description To handle set of customers allocated for Accounts Receivables Key Accountabilities: - Responsible for Collection of Open Invoices /debits on customers accounts allocated , resolve customer queries promptly, work on any short payments, unapplied cash, Follow up via calls and emails with customers to get payment confirmations. Work on disputes and deductions to resolve as per TAT. Action worklist as per TAT. Ability to work and perform in pressure - Need to ensure that daily worklist assigned is completed as per TAT - Should perform all activities required to meet the SLA's, Should be good Team player - Internal and External Stake Holders Management Identify Process Improvements Good Accounting Knowledge - To be willing to work in all shifts (Rotational shifts) - Team player - Internal and External Stake Holders Management - Process Improvements - Accounting Knowledge To achieve all the key Performance Indicators as set by the Team manager To function as per ISO procedures - To be willing to work in all shifts (including nights) - Adhere to reasonable operational requests from the management To attend all meetings and trainings as per requirements - Good knowledge of accounting procedures Qualifications B.Com / M.Com /MBA 2 years to 3 years of relevant experience

Responsibilities

Responsible for the collection of open invoices and resolving customer queries promptly. Follow up with customers via calls and emails to ensure timely payments and manage disputes.