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REF89601O_2025213462 - Program Analyst - EIT - Service Desk - 1 to 3 years at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Listening, Probing Skills, Chat Support, Coordination, Ticketing Tool, Email TAT, Password Reset, Account Unlock

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description • Ensure all issues are quantified via ticketing tool (Service Desk Plus)• Guide end users basis their queries• FCR support for password reset/ account unlock• Ensure email TAT is adhered to• Co-ordination with functional groups to address issues• Active listening and probing skills• Assistance with Chat Support during peak hours • Liaising with Shift Lead for any potential escalations Qualifications Graduate

Responsibilities

The Program Analyst will ensure all issues are quantified via a ticketing tool and guide end users based on their queries. They will also provide first contact resolution support for password resets and account unlocks.