REF92269K- Deputy Manager - O2C- US Shift (6:30 pm- 3:30 am)- Pune at WNS Global Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Escalation Management, Process Improvement, Collections, Dispute Management, Account Reconciliation, Cash Application, SAP Knowledge, Reporting, Team Leadership, Effective Communication, Problem Solving, Data Analysis, Proactive Engagement, Customer Feedback, Solution Orientation

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Qualification: Graduate (Commerce) Experience: 5+ yearsShift timings: 6 PM to 3 AM RTO : Work from office' First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collections: a) Voice calling b) Dispute Management c) Customers account Reconciliation Cash Application a) Cash Application b) Account reconciliation c) Dispute Management d) Voice Calling e) Dr and Cr clarity f) Reasonably Good accounting knowledge g) SAP knowledge strongly preferred h) Reporting in excel/ppt i) Exposure leading a team'1. Has process improvement acumen'1.Knows the counterparts at client side and maintains a supportive and professional relationship with them2. Maintains a communication channel to report regular issues and highlight the exceptions 'Prior Transition experience is preferred'1. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly2. responds to any changes, alterations, customer requests and escalates as required3. Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. 4.. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues''1. Takes on complete responsibility to deliver on assigned tasks; clarifies all doubts and expectations quickly.2. Prioritizes tasks and works towards completing them3. Seeks support either on own initiative or by escalating to ensure completion of tasks''1. Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with2. Establishes a clear understanding on the larger goals that both parties need to contribute to3. In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences4. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.''1. Is able to solve routine problems in own area of work by identifying the apparent causes2. Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause, 3. Gathers information, trends, and analyses cause-effect relationships for anomalies, errors and aberrations in output4. Proposes, coordinates and drives implementation of process improvements along with the transformation team.''1. Participates actively in team meetings; articulates thoughts clearly2. Listens with attention and builds own understanding3. Anticipates areas where support or influence will be required4. Is able to influence using data, facts as well as different viewpoint' Qualifications Bcom

Responsibilities

The Deputy Manager will serve as the first point of contact for client engagement and escalation management, while also identifying and working on improvement projects to enhance process efficiencies. Responsibilities include managing collections, cash applications, and ensuring effective communication with clients regarding issues and resolutions.