Reference Data Services Analyst at Citi

Olsztyn, Warmian-Masurian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Documentation Review, System Setups, Client Onboarding, Customer Service, Analytical Skills, Microsoft Office Applications, Interpersonal Skills, Team-Building Skills, Multitasking, Attention to Detail, Communication Skills, Problem Solving, Operational Projects, Regulatory Projects

Industry

Financial Services

Description

Develops working knowledge of industry practices and standards. Responsible for customer interaction, documentation review and system setups Maintain a detailed and holistic understanding of the client onboarding processes while adhering to agreed service levels Lead and provide the highest level of customer service to internal customers and partners by developing partnership and continuous open communication Serve as an advisor and point of contact to cross-functional teams in identifying potential solutions/opportunities to reduce manual touch points and streamline processes Identify and execute operational, client experience and regulatory projects associated to the Onboarding process Utilize well-developed working knowledge of the business & the upstream and downstream influences Escalate, manage and report any breaches, quality or risk issues on a timely and transparent manner Working on shift: Shift based schedule, 8 hour shifts, starts at 9:00-17:00 and 15:00-23:00 (cover for EMEA and NAM) 1-3+ years of experience in client-facing operational process Excellent communication skills including verbal and writing. Business English would be an asset Demonstrated analytical skills Ability to work independently Proficient in Microsoft Office Applications Excellent interpersonal and team-building skills Well organized, efficient, and able to multitask with accuracy and attention to detail Then apply to discover the true extent of your capabilities. LI-MC1 ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Reference Data Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Reference Data Services Analyst is responsible for customer interaction, documentation review, and system setups while maintaining a detailed understanding of client onboarding processes. They lead customer service efforts and serve as an advisor to cross-functional teams to streamline processes.