WHO ARE WE?

We’ve been treating pain effectively through minimally invasive techniques since 1992. At American Pain Consortium (APC), our mission is to empower our providers, including board-certified pain management physicians, with exceptional patient care. We are driven to deliver a national platform for like-minded interventional pain providers seeking to help patients find symptom relief and lead a better quality of life. We invest in the people, processes, systems, credentials, and facilities that consistently yield exceptional medical, operational, and financial outcomes. Our footprint includes clinic and ambulatory surgery centers throughout Indiana and Ohio.
As an employer, we help our team to reach their maximum professional potential and create an environment conducive to our shared success. Our “why” centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging, and ongoing innovation, which yields the result of bringing value.

WHAT DO WE DO?

Our goal at American Pain Consortium is to support our clinics that help patients seeking relief from pain, numbness, and tingling sensations that are often related to neuropathic pain or neuropathy, among many other forms of chronic pain. Even patients who have tried other pain treatments without success often benefit significantly from safe, effective treatment at American Pain Consortium. Our clinical multidisciplinary approach to care delivers the correct intervention to every patient, every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle.
APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a work, family, and life balance. APC is seeking an individual who is eager to learn, develop, and grow and help us contribute to our overall mission to empower Providers to deliver exceptional patient care.

JOB SUMMARY

American Pain Consortium is seeking a detail-oriented and organized Referral Coordinator to join our team. The Referral Coordinator is responsible for generating referrals through relationship development with referring offices, managing incoming and outgoing patient referrals, ensuring timely and accurate processing, coordinating with providers, and maintaining clear communication with patients and referring healthcare professionals. The ideal candidate has strong administrative skills, excellent communication abilities, and experience in a healthcare setting.

MINIMUM QUALIFICATIONS (WHAT WE ARE LOOKING FOR)

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• High school diploma or equivalent (Associate’s or Bachelor’s degree in healthcare administration or related field preferred).
• Previous Sales/Marketing Experience
• Diverse medical background with strong attention to detail
• 1-3 years of experience in a healthcare setting, preferably in referrals, scheduling, or medical administration.
• Proficiency in EMR systems and Microsoft Office Suite.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Knowledge of insurance processes, authorizations, and medical terminology is a plus.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 50% of time
• Sitting 50% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

ESSENTIAL DUTIES & RESPONSIBILITIES (WHAT YOU’LL DO)

• Develops long-term referral relationships while achieving the highest level of customer service and satisfaction.
• Expands local physician network and manages physician outreach program.
• Meets with local practices, hospital administrators, physicians, and clinical directors to provide information on patient support and services available.
• Acts as a liaison between physicians, clinicians, and APCM associates to resolve problems, provide and obtain information, and maintain positive working relationships.
• Process and track incoming and outgoing referrals in a timely manner.
• Coordinate with referring and receiving healthcare providers to ensure seamless patient care.
• Verify insurance eligibility and obtain necessary authorizations for referred services.
• Maintain accurate and up-to-date records in the electronic medical record (EMR) system.
• Communicate with patients regarding their referral status, appointments, and required documentation.
• Work closely with physicians, clinical staff, and administrative teams to streamline referral workflows.
• Identify and resolve any barriers to the referral process, ensuring efficient patient access to care.
• Ensure compliance with HIPAA regulations and company policies.
• Generate reports and track referral trends for quality improvement.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 50% of time
• Sitting 50% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching