Referral Coordinator at Solaris Health Holdings LLC

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Terminology, Patient Service, Phone Etiquette, Communication, Follow Up, Computer Skills, Microsoft Office, Healthcare Systems, HIPAA Compliance

Industry

Hospitals and Health Care

Description

Description Full-time Grand Rapids, MI Description Full-Time Position – Urologic Consultants – Grand Rapids (Affiliate of Solaris Health) Position: Referral Coordinator Location: 25 Michigan St. NE, Suite 3300, Grand Rapids, MI 49503 This is a full-time position, Monday through Friday, 40 hours per week. 8am-5pm . This role offers no nights, no weekends, and no on-call. Benefits Include: Paid Time Off (PTO) Paid holidays Paid sick time 401(k) retirement plan GENERAL SUMMARY The Referral Coordinator serves as the primary contact/resource person for patients, primary care physicians and other healthcare service providers. The Referral Coordinator is responsible for answering and appropriately managing incoming telephone calls, verification of benefits and services, scheduling patient appointments, and responding to patient information needs. Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Works on new patient and existing patient referrals. Verifies the type of insurance and proper authorization as needed. Contacts the referring physician to obtain the referral form. Obtains any added documents as needed. Records referrals in computer. Ensures that new patient charts are complete. Updates co-payments in the computer. Mails new patient packets. Assists with all front office related duties as needed. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Knowledge of medical terminology. Delivers exceptional patient service throughout all interactions. Phone etiquette skills. Must be able to communicate clearly in person and over the telephone. Ability to follow up on all communications. Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations such as EMR. Complies with HIPAA regulations for patient confidentiality. EDUCATION REQUIREMENTS High School Diploma or equivalent required. EXPERIENCE REQUIREMENTS 1 year of experience working in a medical office preferred. Knowledge of insurance is preferred. Urology experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Responsibilities

The Referral Coordinator serves as the primary contact for patients and healthcare providers, managing referrals and scheduling appointments. Responsibilities include verifying insurance, obtaining referral forms, and maintaining patient records.