Referral Coordinator at Solaris Health Holdings LLC

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Detail-Oriented, Insurance Knowledge, Communication Skills, Technical Savvy, Medical Terminology, Patient Service, Phone Etiquette, EMR Systems, Microsoft Office, Data Integrity, Referral Management, Authorization Verification, Front Office Duties, Documentation Skills, Team Coordination

Industry

Hospitals and Health Care

Description

Description Are You the "Missing Piece" in the Patient Journey? At Urologic Consultants, we know that high-quality patient care starts long before the doctor enters the room. It starts with a seamless referral process. We are looking for an organized, detail-oriented Referral Coordinator to join our Grand Rapids team. If you love solving the "insurance puzzle," coordinating with physician offices, and ensuring every patient record is perfect, this is the role for you. The Better Way to Work The "Gold Standard" Schedule: Monday through Friday, 8:00 AM – 5:00 PM. No nights, no weekends, no holidays. A Professional Focus: Trade the chaos of general primary care for a specialized urology environment where you can become a subject matter expert. Stability You Can Count On: 40 hours per week, a guaranteed schedule, and a team that values your role as the backbone of our clinic. Your Impact at Urologic Consultants As our Referral Coordinator, you are the gatekeeper of the patient experience. You will: Own the Referral Process: Manage new and existing referrals, ensuring all documentation is secured from referring physicians. Be the Insurance Expert: Navigate insurance verifications and secure authorizations to ensure patients get the care they need without delays. Ensure Data Integrity: Maintain 100% accuracy in our EMR, recording referrals, updating co-payments, and completing patient charts. Coordinate Success: Bridge the gap between the front office and clinical providers to keep the day running smoothly. What We Are Looking For Experience: 1+ years in a medical office (Urology or specialized insurance knowledge is a major plus). Communication: Exceptional phone etiquette and the ability to speak clearly with both patients and provider offices. Technical Savvy: Comfort with EMR systems and Microsoft Office. Education: High School Diploma or equivalent. The Perks Paid Time Off (PTO), Sick Time, and Paid Holidays. 401(k) Retirement Plan. Full Benefits Package: Comprehensive Health, Dental, and Vision insurance. Join a team where your organization skills are celebrated. Help us pave the way for our patients' health. Apply today and find the professional balance you've been looking for. GENERAL SUMMARY The Referral Coordinator serves as the primary contact/resource person for patients, primary care physicians and other healthcare service providers. The Referral Coordinator is responsible for answering and appropriately managing incoming telephone calls, verification of benefits and services, scheduling patient appointments, and responding to patient information needs. Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Works on new patient and existing patient referrals. Verifies the type of insurance and proper authorization as needed. Contacts the referring physician to obtain the referral form. Obtains any added documents as needed. Records referrals in computer. Ensures that new patient charts are complete. Updates co-payments in the computer. Mails new patient packets. Assists with all front office related duties as needed. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Knowledge of medical terminology. Delivers exceptional patient service throughout all interactions. Phone etiquette skills. Must be able to communicate clearly in person and over the telephone. Ability to follow up on all communications. Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations such as EMR. Complies with HIPAA regulations for patient confidentiality. EDUCATION REQUIREMENTS High School Diploma or equivalent required. EXPERIENCE REQUIREMENTS 1 year of experience working in a medical office preferred. Knowledge of insurance is preferred. Urology experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Responsibilities

The Referral Coordinator manages new and existing referrals, ensuring all documentation is secured from referring physicians and navigates insurance verifications. They also maintain data integrity in the EMR and coordinate between the front office and clinical providers.