SUMMARY:

This position is responsible for coordinating the daily business operations of the clinic and assisting the Director in the operational performance of the Hospital Outpatient Department (HOPD). This includes but is not limited to: obtaining authorizations for patient services, answering phones, making appointments, chart creation, and filing, assisting patients to exam rooms, taking vital signs, and discharging patients.

EDUCATION/SKILLS

• High School diploma or GED required
• Graduate of Medical Assistant or CNA program highly preferred
• Must have experience in medical financial reimbursement, billing and collections
• Must have knowledge of CPT and ICD10 coding
• Must have ability to work independently and exercise good judgment
• Must have strong interpersonal and communication skills
• Must have prior experience working with PCs, scanning, faxes and multi-line phone systems
• Must have ability to use blood pressure monitor and other medical equipment as needed
• Bilingual (Spanish/English) highly preferred

Experience

• Two years of experience in a medical office, in a patient access position, performing medical billing/collections, or other comparable position in a medical setting required.
• Minimum of two years of clinic coordinator/management experience in a medical facility is preferred.

• Leads the daily activities of the department, including preparation of staff schedules and assignments.
• Responsible for day-to-day business operations of the clinic. Reviews daily work and performs data entry as needed.
• Obtains authorizations for clinic visits, procedures and surgeries. Calls to obtain patient’s diagnostic results from other sites as needed.
• Handles all payment transactions to include balancing at the end of the day and making deposits. Enters charges appropriately and completely as needed.
• May contact patients to resolve payment difficulties or arrange satisfactory payment plans. Provides assistance to patients to improve customer service.
• May perform patient care duties as needed to include assisting patients to and from exam rooms, obtaining vital signs, and cleaning of exam rooms in between patients.
• Monitors and controls clinic expenditures within budget. May be responsible for ordering office and medical supplies. Ensures practice is efficient and cost-effective. Identifies and implements cost reduction opportunities.
• Coordinates resolution of problems in administrative areas and ensures compliance with regulations and standards.
• Facilitates the flow of information between individuals, departments, physicians and leadership to progress toward organizational goals and achieve timely solutions to problems.
• Assists the Director in ensuring the compliance of Joint Commission guidelines and National Patient Safety Goals.
• Serves as official Timekeeper for the department.
• Serves as a liaison between patients, Associates, staff, and providers. Maintains effective and respectful communication with providers, patients, Associates, and staff.
• Works with staff and providers to ensure quality patient care and services are provided. Ensures patient safety at all times.
• Maintains strict confidentiality. Follows CHRISTUS and Federal guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols.
• Performs job responsibilities in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS’ cultural diversity objectives.
• Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction.