Referral Engagement Specialist - full-time - 1st shift - Mon-Fri at Community Mental Health Affiliates

New Britain, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Referral Processing, Scheduling, Quality Control, Client Satisfaction, Performance Management, Relationship Building, Client Registration, Data Entry, Patient Care Coordination, Record Retrieval, Multi-line Phone Operation, Follow-up, Office Environment, Client Engagement

Industry

Mental Health Care

Description

Why CMHA? Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more. Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders. CMHA is looking to hire a Referral Engagement Specialist. This position will be located at 233 Main St. New Britain, CT 06051. Monday – Friday 8:30am-4:30pm Compensation Range: The salary range for this position starts at $20.00 per hour. Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time off package to provide a well-rounded and competitive approach to the applicant’s overall compensation. Position Summary: The Referral Engagement Specialist responsible for processing referrals to CMHA services. Responsible for ensuring excellent customer service; facilitating adherence to CMHA policies and licensure requirements and engaging referral sources and/or referred clients into treatment. Essential Responsibilities: * Works closely with Patient Access Representatives to assist with quality control, client satisfaction, and performance management. * Attends external events/meetings to promote CMHA services and establish professional relationships with external entities as the “point of contact” for referrals. * Receives referrals for treatment from external providers, hospitals, schools, and self-referrals and coordinates scheduling of appointments. * Assists with new client registration to ensure accurate information for client management database, including current insurance status, demographics with updated client contact information and responsible party. * Collaborates with Program Coordinators and Clinical Directors regarding patient care coordination to access our system of care. * Retrieves, copies, and forwards chart/medical record information to facilitate client visit. * Answers multi-line phones to screen and route callers, take messages, and schedule appointments to ensure optimum levels of client volume and flow, supporting reception and medical records functions as needed. * Inputs all client information in system and ensures information is accurate. * Follows up on “Intake/Psychiatric Evaluation no shows” and assesses scheduling problems for the CMHA’s Open Access Center. * Performs other related duties as assigned. Requirements: * Valid DMV License * High School Diploma or equivalent required. Bachelor’s Degree preferred. * A minimum of 1-year experience working in an office environment. We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers: * Medical, Dental, and Vision Insurance packages. * 403(b)-retirement savings plan with CMHA matching starting after 1 year of service. * 11 observed holidays. * 3 Wellbeing days off on a Friday throughout the year to extend a long weekend. * 2 CHMA/Personal days to use throughout the calendar year. * Up to 24 days of PTO that increases with years of service. * Paid agency closure between Christmas and New Year’s (except 24/7 programs)*must be approved annually. * Company paid Life Insurance and Long Term Disability. * A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household. * Higher education tuition discounts at participating schools through the Alliance’s academic partnerships. * Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT. * Employee discounts for shopping, the New Britain YMCA, travel, and entertainment. * Free employee subscriptions to the calm app. * Annual Company Picnic. * CMHA-sponsored Loan Reimbursement Program and Scholarship Program. * Free Student Loan Wellness for eligible employees and their family members access to: * Student loan consolidation and refinancing. * Loan payoff projection dashboard. * Coaching and support via chat, email, and phone. * College cost calculator. * College financial planning. * 3 NHSC-approved sites for federal student loan repayment. * Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees access to: * Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers. * Automated reminders for annual (PSLF) recertifications to help you stay on track. * Resources and ongoing communications that make PSLF understandable. * The opportunity to receive the national average of $72,000.00 in forgiveness. Community Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sec, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Any individual needing assistance completing an online application should contact CMHA's Human Resources Department at Careers@cmhacc.org [Careers@cmhacc.org]. Job ID: 328

Responsibilities

The Referral Engagement Specialist is responsible for processing referrals to CMHA services, ensuring excellent customer service, and facilitating client engagement into treatment while adhering to policies. Essential duties include working with access representatives, attending external events to promote services, receiving and coordinating appointments from various sources, and assisting with new client registration.