REFERRAL MANAGEMENT CLERKS WILL DEMONSTRATE THE FOLLOWING SKILLS AND ABILITIES:

• Ability to implement and manage new initiatives
• Excellent telephone manner and customer service skills
• Excellent interpersonal skills
• Ability to cope effectively under pressure whilst delivering results
• Demonstrate ability to work effectively as a team member assisting colleagues to deliver objectives
• Ability to express information in a clear, concise and understandable.
• Ability to manage priorities
• Caring and empathetic attitude to patients
• Act in ways that support equality and promote diversity
  Job Types: Part-time, Permanent
  Pay: £12.00 per hour

Benefits:

• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Sick pay
• Work from home

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Mancheste

ROLE PURPOSE:

Referral Management Clerks play an important role in supporting our Operations team. They are responsible for performing essential day-to-day tasks related a number of key areas:
1) NHS Telemedicine Services: Referral Management Clerks will be responsible for managing incoming and outgoing telephone referrals via our Referral Management Centre.
2) NHS Single Point of Access Referral Management: Referral Management Clerks are also be responsible for managing referrals to the NHS Single Point of Access, which is a system designed to streamline the referral process for healthcare providers.
Referral Management Clerks are a versatile and critical part of the company’s operations, playing a key role in managing referrals and supporting various aspects of the business.

KEY RESPONSIBILITIES:

• NHS Telemedicine Services : Coordinating and scheduling appointments for patients who have been referred into the organisation predominantly via telephone but also inclduding email or internal processes.
• General Operations Support: Duties and responsibilities where necessary to meet the needs of the the directorate and wider organisation.

ADDITIONAL RESPONSIBILITIES

• Failsafe: Ensuring that referrals are accurately actioned and following our system for tracking referrals and appointments.
• Customer service: Providing excellent customer service to patients and healthcare providers, and resolving any issues or concerns that arise.
• Data Management: Entering data into computer systems and generating reports related to referral activity.
• Reporting: Support the feedback and reporting processes of the organisation