Referral Navigator (Intake Team) - Portland at Alternative Wellness Services, Inc

Portland, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathic Listening, Needs Assessment, Program Matching, Effective Referral, Communication Skills, Organizational Skills, Time Management, Collaboration, Data Entry, Behavioral Health Home Assessments, Client-Centered Care, Care Coordination, Customer Service, G-Suite Proficiency, Electronic Health Records

Industry

Mental Health Care

Description

Description Connect, Collaborate, & Grow: Become a Valued Referral Navigator at AWS! Are you an energetic and empathetic individual who thrives in a dynamic environment where you can make a real difference? Do you find fulfillment in problem-solving and connecting people with the right resources? If so, Alternative Wellness Services (AWS) is seeking a Full Time Referral Navigators to join our collaborative team in Portland! This is more than a typical administrative role. As a Referral Navigator, you'll be at the heart of our clients' care journey, serving as a vital link to support and services. You'll engage directly with individuals seeking assistance, utilizing your strong communication and assessment skills to screen calls, conduct initial intakes, and determine the most appropriate services. You'll also be a key player in fostering seamless care coordination, collaborating closely with various interagency departments and community partners. This role offers a unique opportunity to leverage your expertise, especially for those transitioning from case management, within a focused, office-based setting. AWS is deeply committed to investing in our employees' success and well-being. We offer a clear career path with three tiers of advancement in this role, providing ongoing opportunities to expand your skills and grow within our organization. At AWS, our staff are not just employees; they are valued and heard members of our team. We recognize that each individual plays a crucial role in our collective success. To demonstrate this commitment, we provide a comprehensive and enriching employee experience that includes: Generous Benefits: A robust package featuring a FREE health insurance option, paid time off, and more. Employee Recognition: Multiple platforms for peer recognition, celebrating and acknowledging the contributions of our team members. Team Engagement: Regular paid agency gatherings and contests designed to foster camaraderie and a positive work environment. Unique Perks: Special incentives like an annual employee-of-the-year Free trip to Florida with an additional week of PTO, demonstrating our dedication to employee appreciation. That's right—AWS genuinely cares about our employees, prioritizing your well-being so you're empowered to provide exceptional care to our clients. Your Role Will Involve: Providing compassionate and efficient phone screenings to new clients, gathering detailed information to accurately assess their needs and service eligibility. Offering knowledgeable and empathetic guidance regarding AWS programs and services, empowering clients to make informed decisions about their care options. Managing calls with professionalism, empathy, and a client-centered approach, ensuring a positive and supportive first impression. Performing front desk reception duties, contributing to a welcoming, organized, and efficient office environment. Conducting thorough Behavioral Health Home (BHH) assessments, adhering to the scope of your MHRTC certification, and contributing to effective, individualized care planning. Providing seamless transitional care coordination, collaborating with internal and external providers to ensure continuity of care. What We're Looking For: A genuine passion for helping others and a deep commitment to providing high-quality, client-centered care. Exceptional interpersonal and communication skills, with a proven ability to build rapport, establish trust, and effectively communicate with diverse populations. Excellent organizational and time-management skills, enabling you to effectively manage multiple tasks, prioritize effectively, and maintain accurate records in a fast-paced setting. A collaborative spirit and a strong desire to work as an integral and supportive member of a dynamic team. An Associate's or Bachelor's degree in a related field (preferred). MHRTC certification or eligibility. Why AWS is the Right Choice: Make a Meaningful Difference: Play a vital role in connecting individuals with the essential services and support they need to achieve their well-being goals and improve their lives. Advance Your Career: Take advantage of our tiered career path and ongoing professional development opportunities to expand your skills, knowledge, and expertise within the behavioral health field. Be Part of a Valued Community: Join a collaborative and inclusive workplace culture where your contributions are consistently recognized, genuinely appreciated, and enthusiastically celebrated. Enjoy Comprehensive Rewards: Receive a competitive hourly rate and a robust benefits package designed to support your overall well-being, including a FREE health insurance option and generous paid time off. Ready to Connect, Collaborate, and Grow? Apply to AWS today and become a valued member of our team! Requirements High school diploma or equivalent with 1-3 years of experience in the social service field required. A.S. degree in a related field preferred. MHRTC required or applicant must apply and be eligible to receive it prior to start date. 1-2 years of experience in a social service program. Essential customer service skills, including empathic listening, needs assessment, program matching, and effective referral to both internal and external services. Proficiency in managing information with accuracy in data entry, verification, and retrieval from various sources. Preferred skills include moderate typing speed with accuracy, proficiency in G-Suite, experience with Electronic Health Records (EHR), and adeptness in using internet tools for research and communication. Ability to multitask across multiple computer programs while engaging with clients via phone or in person. For contracts with Rider D: Must pass criminal background, child protective service, and sex offender checks. Must not be listed on state or federal suspension and debarment lists. Driving may be necessary for meetings and training but is not a primary job duty.

Responsibilities

As a Referral Navigator, you will provide compassionate phone screenings to new clients and guide them regarding AWS programs and services. You will also manage calls professionally and conduct thorough assessments to contribute to individualized care planning.