Referral Relations Coordinator at Arnold Itkin LLP

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relations, Partnership Management, Communication Skills, Customer Service, Organization, Attention to Detail, CRM Tools, Case Management Systems, Microsoft Office, Outreach, Documentation, Relationship Management, Reporting, Collaboration, Problem Solving, Event Coordination, Data Organization

Industry

Law Practice

Description

Arnold & Itkin LLP is looking for an enthusiastic and detail-oriented Referral Relations Coordinator to join our team. The ideal candidate will serve as the main liaison for all referral partners, managing inquiries, updates, and ongoing communication. This is a full-time, hourly position that is onsite and will report directly to our Chief Legal Officer at our corporate headquarters in Houston, TX. DUTIES AND RESPONSIBILITIES: * Conduct regular outreach to referral partners to strengthen relationships, ensure satisfaction, and support continued collaboration * Maintain a professional, prompt, and consistent communication standard that reflects the firm’s values * Address and resolve any confusion related to referred cases, including intake questions, status updates, or point-of-contact issues * Coordinate with internal teams to gather or relay accurate case information to referral partners in a timely manner * Track follow-up needs, outstanding items, and communication loops to ensure nothing falls through the cracks * Maintain organized records of referral partner interactions, call logs, and communication summaries * Assist in creating monthly or quarterly referral reports, including performance metrics and activity tracking * Support internal leadership (CLO) with special projects related to referral outreach, data organization, or relationship initiatives * Identify opportunities to strengthen existing referral partnerships or re-engage inactive ones * Assist with coordination of referral-related events, appreciation initiatives, or outreach campaigns * Provide feedback to leadership on trends, recurring issues, or opportunities for partnership expansion QUALIFICATIONS: * 2-3 years of experience in client relations or partnership management * Prior experience in client relations, legal administration, marketing, or professional services preferred * Exceptional verbal and written communication skills with a strong customer service mindset * Highly organized with the ability to manage multiple communication channels and deadlines * Strong attention to detail and follow-through; able to maintain thorough documentation * Proficiency in CRM tools, case management systems, or Microsoft Office is a plus Education/ Certification * Bachelor’s degree in Marketing and Communications or related degree is required #LI-ONSITE

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Responsibilities

The Referral Relations Coordinator will serve as the main liaison for all referral partners, managing inquiries and ongoing communication. They will conduct outreach to strengthen relationships and ensure satisfaction while coordinating with internal teams to provide accurate case information.