Referral Response Coordinator Lead at Oregon Health & Science University

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Leadership, Staff Training, Quality Improvement, Performance Management, Healthcare Knowledge, Organ Donation Referral Process, Referral Triage, Onsite Response Strategy, Medical Record Review, Interdisciplinary Communication, Donor Family Communication, Case Start Activities, Onboarding, Process Improvement, Clinical Judgement

Industry

Higher Education

Description

Department Overview The Referral Response Coordinator (RRC) Lead will play a key role in coordinating the successful growth of CLA’s mission and goals in collaboration with the administrative team. This position will serve as an expert and leader within the team and work collaboratively with other departments to identify and advance initiatives in support of overall organizational strategic goals and values, including staff training and professional development, quality improvement, and performance management. Utilizes healthcare knowledge and industry-specific protocols to manage all aspects of the organ donation referral process in Cascade Life Alliance’s (CLA) Donation Service Area (DSA) which includes 84 hospitals in Oregon, southern Washington, and southwest Idaho. Applies established national and organizational protocols in consultation with the Administrator on Call to implement referral triage and onsite response strategy to conduct comprehensive medical record review and evaluation on all potential donors to determine medical suitability. Coordinates activities related to organ donation referral process among multiple stakeholders, including effective interdisciplinary communication with CLA and hospital care teams, to ensure optimal donation outcomes. Other responsibilities of the role may include communication with donor families and assisting the Organ Donation Specialist with clinical case start activities and administrative tasks as needed and available. Function/Duties of Position Performs duties as RRC Team Lead: Collaborates with the administrative team and CLA Education Program to effectively coordinate, implement, and oversee the onboarding and orientation process for new staff. Provides ongoing support to team members and actively collaborate to assess practice gaps, recommending and facilitating process improvement initiatives that align with organizational priorities and strategic goals. Engages in interdisciplinary collaboration with departments across CLA to ensure representation as well as enhance interdepartmental engagement and teamwork. Referral Response Collects pre-screening information on all incoming donor-related calls, documenting information according to CLA’s policies and procedures. Evaluates incoming organ referrals for initial donor eligibility and communicates accurate referral information with the Administrator on Call (AOC). Monitors current organ referrals to determine and evaluate changes in plan of care utilizing EMR review and communication with the hospital care team. Performs initial and subsequent onsite huddles on local referrals. Collaborates with the healthcare team to maintain the option of donation for the family. Updates relevant internal and external stakeholders on status of active referrals and donor cases. Provides real-time education to hospital staff about the donation process. Collaborates with the Hospital Development department to ensure customer service needs are met for donor hospital partners. Team Support Assists onsite Organ Donation Coordinator with various case functions such as chart completion, allocation calls and other logistical tasks as needed. Maintains ability to perform case starts in certain circumstances (this includes serology testing, standing orders, basic donor management and chart completion). Collaborates with the DFA team to facilitate authorization or disclosure with the legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor. Activates staff for relief as appropriate Coordinates logistics, when necessary, on active organ referrals and donor cases. Peer reviews charts, assists with cultures or any other Quality Assurance chart completion tasks as needed. Other Duties as Assigned Required Qualifications Associates of Science Degree with healthcare related focus or equivalent experience. 2-years recent relevant clinical or educational experience. Must have a valid driver's license and access to a vehicle Job Related Knowledge, Skills and Abilities (Competencies): Extensive clinical healthcare knowledge base, with the ability to quickly and independently exercise sound clinical judgement in an often-stressful environment. Excellent communication skills, flexible, highly motivated, a good team member with a positive attitude. Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including but not limited to governmental officials, students, healthcare staff and the public. Preferred Qualifications Bachelor of Science Degree with healthcare related focus or equivalent experience. Recent donation related experience. Extensive prior relevant experience in accredited Organ Procurement Organization (OPO) Additional Details The referral response coordinator triages all incoming patient referrals, conducts onsite huddles in partner hospital ICU’s as appropriate, remotely assists onsite Organ Donation Coordinators. The RRC works for 12-hour periods and may travel via commercial aircraft and vehicle. Benefits: Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee Two separate above market pension plans to choose from Vacation- up to 200 hours per year depending on length of service Sick Leave- up to 96 hours per year 8 paid holidays per year Substantial Tri-met and C-Tran discounts Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP) All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Responsibilities

The Referral Response Coordinator Lead coordinates the organ donation referral process across 84 hospitals, utilizing healthcare knowledge to triage referrals, evaluate medical suitability, and ensure optimal donation outcomes through interdisciplinary communication. This role also involves leading the team, overseeing new staff onboarding, assessing practice gaps, and facilitating process improvement initiatives.