DCI Donor Services
New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at NMDS is to save lives through organ donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Referral Response/Family Care Coordinator with expertise as an responding to critical situations (such as working in an emergency room setting) and/or responding to grief and crisis intervention. This role will serve as a liaison between monitoring active organ recovery activity, supporting grieving families, and hospital partners.

• Facilitates the donation process through coordination and communication of organ donor referral information and logistics. Partners with hospital personnel and internal triage team.
• Maintains accurate documentation of the medical screening process via data entry and follows established referral intake procedures.
• Evaluates medical suitability of potential organ and tissue donors by utilizing information from medical records, personal histories, physical examination, and current health status. Transcribes health information into electronic medical records.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Collaborates with hospital personnel and clinical teams to develop an action plan that supports the option of donation is maintained and activation of the appropriate DCIDS team members.
• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Provides education to hospital staff regarding authorization, family care process and donation process.
• Responsibilities may be affected by increased donor activity. Performs other duties as assigned.
  The Referral Response/Family Care Coordinator will work between 12 – 15 days per month – and be on call for periods of up to 24 hours.