Referral Services Technician at Puyallup Tribal Health Authority

Tacoma, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

28.16

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Referral processing, Medical terminology, Dental terminology, Insurance verification, Pre-authorizations, Electronic health records, Care coordination, Customer service, Documentation, Coding, Communication, Problem solving

Industry

Hospitals and Health Care

Description

Description Be the Connection That Makes Care Possible! Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site Schedule: Full-Time | Mon – Fri, 8:00 AM – 5:00 PM Hiring Range: $22.14 - $28.16 per hour Position Close Date: April 16, 2026 At the Puyallup Tribal Health Authority (PTHA), every referral represents more than paperwork—it’s a pathway to healing, access, and equity for the community we serve. If you’re passionate about making healthcare accessible and supporting culturally grounded care, this is your opportunity to make a real impact every single day. As a Referral Services Technician, you are a vital link between patients, providers, and essential healthcare services. Your work ensures that community members receive timely, coordinated, and culturally respectful care—whether that means securing authorizations, coordinating with outside providers, or guiding patients through their healthcare journey. What You’ll Do: The Referral Services Technician is responsible for managing referral processing from start to finish—ensuring accuracy, timeliness, and excellent service for patients, providers, and outside specialists. Process and manage medical and dental referrals from start to finish with accuracy and efficiency Ensure timely handling of urgent and routine referrals Verify insurance eligibility and complete pre-authorizations Coordinate care with internal teams, patients, and outside providers Identify and resolve referral issues to prevent delays in care Support patients in understanding their benefits and financial responsibility Assist Tribal Members—locally and out of area—in accessing needed services Maintain accurate documentation in electronic health record systems Provide outstanding customer service and timely communication Collaborate across departments to ensure seamless care coordination What You Bring: High school diploma or GED Three (3) years’ experience in a medical and/or dental clinic setting working directly with insurance, clinical-service pre-authorizations, and referrals Strong knowledge of medical and/or dental terminology, coding, and referral processes Experience working with insurance verification and pre-authorizations Experience working with Electronic Health Records systems Why PTHA? We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning. Work in a mission-driven, accredited organization Serve a close-knit patient population in an urban reservation setting Enjoy opportunities for professional development and training Experience a strong support system and inclusive team culture Perks of the Role: Meaningful Mission – Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community Competitive Compensation – Receive a fair salary that reflects your expertise and the impact of your work Supportive Team Culture – Join a collaborative and inclusive environment where respect and ethics are core values Cultural Enrichment – Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity Stability & Impact – Be part of a long-standing, accredited institution that plays a vital role in community health and development PTHA Employee Benefits: Supportive environment that values a healthy work/life balance Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date) (13) annual leave (vacation) days + (13) annual sick leave days (18+) annual paid holidays including a birthday holiday 401(k) with annual profit-sharing contributions after (2) years of service Life and AD&D insurance coverage Have student loans? PTHA is an approved loan repayment site for various student loan programs At PTHA, you become part of a mission-driven team working each day to remove barriers, uplift access, and enhance wellness in the Indigenous community. Your role ensures that every patient — elders, families, and future generations — receives timely, respectful, and culturally conscious care. If you’re looking for a role where your heart for service and attention to detail truly make a difference, we welcome your application! In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.

Responsibilities

The Referral Services Technician manages the end-to-end medical and dental referral process, ensuring accuracy and timely care coordination. They act as a liaison between patients, providers, and specialists while verifying insurance and maintaining electronic health records.