Referral Specialist - Connecting NJ at The Cooperative

Pennsauken Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

48500.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Work, Human Services, Nursing, Case Management, Home Visiting, MCH Health Promotion, Cultural Sensitivity, Community Resources, Organizational Skills, Communication Skills, Bilingual, Client Rapport, Referral Management, Quality Improvement, Documentation, Training

Industry

Hospitals and Health Care

Description

Description Full-time Position - 40 hours per week Salary Range - $47,000 - $48,500 ELIGIBLE FOR FULL BENEFITS For over 40 years, The Cooperative has been at the forefront of developing innovative strategies in maternal and child health care. We work to improve the region’s health by educating communities, advocating for system improvements, and engaging with stakeholders. The Cooperative is a private, nonprofit 501(c)(3) coalition of healthcare professionals and consumers licensed by the New Jersey Department of Health as the maternal and child health consortium serving the seven counties of South Jersey. The Cooperative is an equal employment opportunity employer. We welcome and encourage all qualified candidates to apply for employment with our agency without regard to abilities, age, race, ethnicities, gender identities, sexual orientations, religious and political beliefs, socio economic status, educational levels, military/veteran status, or any other characteristics. Disclaimer: This job description does not encompass all duties and is not intended to provide an exhaustive list of responsibilities, duties, or tasks. However, it provides a general overview of the job expectations. The Cooperative offers a competitive benefit package: * Medical, Dental, Life Insurance * Id Theft & Legal Services * Pet Insurance * Critical Illness and Accident Plan * Free AAA Basic Membership * Generous Paid Time Off * 10 Paid Holidays * Staff Development * Tuition Reimbursement * Employee Assistance Program * Flexible Spending Account * Dependent Care Account * 401K – The Cooperative contributes 4% after one year of work anniversary Our biggest perk “Summer Flex” and Hybrid Work Schedule The Referral Specialist is responsible for the functions of the Connecting NJ System. This individual oversees the performance of the system, identifies and addresses problems, and performs a triage role for clients who seek services. Essential Functions: Contribute to The Cooperative’s commitment to equity and continuous quality improvement that aligns with the agency’s mission, goals, and advancement. * Effectively cross-collaborate with agency staff, leaders, and board members to foster a comprehensive approach of information sharing, working committees, and collective representation. * Routinely disseminate relevant information, presentations, training, and learning opportunities for internal program and agency staff. * When applicable, will participate in relevant staff development opportunities (trainings, summits, conferences, etc.) to increase skill development, elevate program goals, and engage staff members with timely key learnings. * Participates in coordination of Connecting NJ/Hub meetings which might include orienting new home visiting agencies to CNJ Link, participating in discussion and agreement among members about business rules to govern triage of referrals, and coordinating cross-training and shared in-service among Connecting NJ partnership. * Manages all referrals received, including Perinatal Risk Assessments (PRA), (faxed) one page referral forms and telephonic referrals; reviews and forwards triaged referrals to HV providers and reassigns to alternate programs as appropriate; communicates with prenatal providers and HV agencies about status of referrals with FHI. * Identifies resources for families and communicates with these families, providing information and referrals, and documenting contacts. * Provides feedback to Prenatal Providers and Home Visiting agencies, conducts reviews of referrals received and sent, participates in Continuous Quality Improvement (CQI) activities, and completes quarterly reports for the program funder. * Performs other duties as assigned. Requirements Knowledge, Skills, and Abilities to Perform Essential Functions: Associate’s degree in social work, human services, or nursing required; Bachelor’s degree preferred 1 year experience in case management, home visiting, or MCH health promotion programs 1 year experience working with vulnerable maternal and child health populations preferred Ability to develop rapport with clients from a variety of cultural and ethnic backgrounds Knowledge of community resources and sensitivity to community issues Basic computer skills necessary Excellent organizational skills; ability to prioritize work requirements Bilingual English/Spanish preferred Valid driver’s license, car, and current insurance policy Strong oral and written communication skills Physical Requirements: Must be able to see to read documents and hear well enough to communicate with others Must be able to write, type, and use a telephone Must be able to operate a motor vehicle Must be able to lift up to 20 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: Travels regularly to sites where traffic, weather, and other environmental conditions may be encountered; otherwise works in a climate-controlled professional office environment generally free from hazards and other adverse working conditions

Responsibilities

The Referral Specialist oversees the performance of the Connecting NJ System, managing referrals and providing triage for clients seeking services. This role includes collaboration with agency staff and stakeholders to enhance service delivery and quality improvement.