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Referral Supervisor (Palatka-Admin) at RURAL HEALTH CARE INC dba Aza Health

Palatka, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Productivity Monitoring, Quality Auditing, Nextgen, Data Entry, Problem Solving, Patient Relations, Staff Management, Spanish Fluency

Industry

Public Health

Description

POSITION SUMMARY This is a full-time float position, Monday-Thursday, 8:00 am-6:30 pm. POSITION SUMMARY THE REFERRAL SUPERVISOR IS RESPONSIBLE FOR SUPERVISING THE DAY-TO-DAY ACTIVITIES OF AH’S REFERRAL SPECIALISTS, INCLUDING MONITORING PRODUCTIVITY, TIME AND ATTENDANCE AND THE QUALITY AND TIMELINESS OF SERVICES PROVIDED. THIS POSITION REPORTS TO THE FRONT OFFICE DIRECTOR. SUPERVISORY RESPONSIBILITIES: * Maintain support and guidelines to each Referral Specialists. * Maintain communications with the Referral Specialist Team (RST)for guidance and assist in problem solving. * Consult with management personnel as needed regarding problems or issues that may arise. * Provide a positive example for other supervisory and non-supervisory personnel to follow to ensure good team efforts resulting in quality patient and staff relations. * Evaluates Task Box to maximize efficient referral completion. * Audit completed referrals to ensure quality and accuracy. * Evaluate Expired Referral Reports to ensure the Referral Specialists completes reports monthly and close out expired referrals. * Complete Spot check of Referral Specialists to ensure Data Entry is to date ensuring Care Gaps are removed from Nextgen. * Consult with the Front Office Director to recommend suggestions for improvement, such as modifying existing policies and procedures, customer services, using alternate work methods. High School diploma or equivalent Basic computer skills required; advanced skills helpful. Experience using Nextgen is required. Language Skills – Fluent Spanish is helpful but not required.

Responsibilities

Supervise the daily activities of Referral Specialists, including monitoring productivity, attendance, and service quality. Audit completed referrals and collaborate with the Front Office Director to improve policies and procedures.