Referrals Specialist (Temporary) at Gellert Health Inc

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Referral Coordination, Patient Advocacy, Electronic Health Records (EHR), HIPAA Compliance, Customer Service, Telephonic Outreach, Relationship Management, Data Entry, Patient Navigation, Bilingual Spanish

Industry

Hospitals and Health Care

Description

Description Job description: Our continued success means continued growth! Gellert Health is expanding to meet rising demand and Bring Care Back to Healthcare. We're looking for compassionate team members to grow with us, candidates who are grounded in our values of Kindness, Integrity, and Quality, as we expand our impact in the communities we serve! ORGANIZATION INFORMATION At Gellert Health (GH), our mission is to Bring Care Back to Healthcare. We offer an unparalleled concierge level of health navigation and advocacy, striving for excellence in care. Our foundation is built on kindness, integrity, and quality, values that resonate in our dedication to the community, patients, partners, and our team members. Gellert Health is committed to integrating cultural competence and the principles of trauma-informed care into our services. Gellert Health has transformed healthcare for the most vulnerable and underserved populations by providing Health Navigation Services aimed at enhancing both physical and behavioral health outcomes for patients. Our focus lies in addressing the primary barriers to quality healthcare, which include supporting patients in understanding and navigating the healthcare system and ensuring access to safe and reliable transportation. JOB SUMMARY This is a temporary position with the possibility of transitioning to a permanent, full-time role based on performance and organizational need. This position is Full-Time, Monday - Friday, 8:00 AM - 4:00 PM, onsite. The Referral Specialist plays a critical role in coordinating patient care by managing incoming referrals to ensure timely and appropriate access to services. This position serves as a liaison between patients, healthcare providers, and external organizations, maintaining communication, documentation, and follow-through throughout the referral process. The RS serves as a resource by utilizing resources established through Gellert Health policies and procedures to ensure delivery of professional care while contributing to the organization’s values of Kindness, Integrity & Quality. Verify referral requirements based on insurance guidelines, provider networks, and clinical appropriateness. Maintain detailed, up-to-date records of all referral activity, ensuring accurate data entry into electronic health records (EHR) and referral tracking systems. Monitor the progress of each referral, ensuring timely follow-up, scheduling, and coordination until the intake or consultation is complete. Serve as a point of contact for patients regarding their referral status, addressing questions and resolving barriers to care and conduct outreach to engage potential patients and educate about Gellert Health and the referral process. Communicate with providers, care coordinators, and external agencies to facilitate a smooth referral process. Ensure compliance with HIPAA and organizational policies in handling patient information. Identify and escalate issues or delays in the referral process to the appropriate supervisor. Foster and maintain strong relationships with partners, healthcare providers, and potential referral sources, ensuring clear, timely, and accurate communication between referring and receiving parties. Ensure the accurate and timely execution of clerical tasks, including data entry and phone support, to maintain efficient daily operations. Outreaching telephonically to a minimum of 50 potential patients a day to connect them with Gellert Health services. Understanding of physical and behavioral health services Experience working with culturally diverse, chronically homeless, and vulnerable individuals, in medical and behavioral health services (preferred).? Ability to communicate effectively telephonically. Excellent written & verbal communication skills Comfortable working in a fast paced, sometimes stressful environment with a strong focus on customer service. Resourcefulness, close attention to detail, able to work independently and within a team. Ability to drive personal vehicle to engage with patients if needed. Bilingual – Spanish highly desirable not required.? REQUIREMENTS At least 21 years old 39 months clear Motor Vehicle Record Current Arizona driver’s license and Auto Insurance Ability to successfully pass a criminal background check and a drug screening. (Any convictions will be evaluated based upon the conviction in relation to the job requirements. A criminal conviction is not necessarily a deterrent to employment.) College degree and/or relevant work experience, e.g., patient acquisition or relationship management in healthcare or related field. Active AZ Fingerprint Clearance Card PAY AND BENEFITS Medical, Dental and Vision insurance 401K Paid Holidays PTO PROBATIONARY PERIOD This position includes a standard 90-day probationary period to assess performance and fit within the company. In certain cases, this period may be extended at the discretion of management to provide additional time for evaluation or training. EQUAL OPPORTUNITY EMPLOYER Gellert Health is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We value the unique contributions of individuals with varied backgrounds, perspectives, and skills to help us achieve our mission. Gellert Health prohibits discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic under applicable federal, state, or local laws. We conduct background checks and drug screenings as part of our commitment to maintaining a safe, healthy, and efficient work environment for employees, patients, and the community.

Responsibilities

The Referrals Specialist coordinates patient care by managing incoming referrals and serving as a liaison between patients, providers, and external organizations. They are responsible for verifying insurance guidelines, maintaining EHR records, and conducting high-volume telephonic outreach to potential patients.