Refugee and Immigrant Family Strengthening (RIFS) Program Coordinator at The Immigrant and Refugee Community Organization

Maywood Park, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

61222.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Domestic Violence Advocacy, Sexual Assault Advocacy, Case Management, Community Engagement, Trauma-Informed Care, Budget Management, Supervision, Crisis Intervention, Cultural Competence, Communication Skills, Analytical Skills, Problem Solving, Public Speaking, Confidentiality, Training and Development, Client Advocacy

Industry

Non-profit Organizations

Description

Description The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org. POSITION: Refugee and Immigrant Family Strengthening (RIFS) Program Coordinator JOB CLASS/GRADE: Coordinator 3 / Specialist 4; Grade 5 WAGE: Starting at $61,222 per year FLSA; EEO; WC: Exempt; Professional; 8877 LOCATIONS: IRCO Main Office, 10301 NE Glisan St. Portland, OR 97220, Hybrid schedule FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular NUMBER OF POSITIONS: (1) APPLY AT: www.irco.org STATUS: Full-Time with Benefits PROGRAM(S): Refugee and Immigrant Family Strengthening (RIFS) SECTOR: Survivor Services REQUIREMENTS: Bachelor’s degree in relevant sector; experience may offset educational requirement Knowledge of ODHS public benefits (OHP, TANF, SNAP, TA-DVS, ERDC) highly valued Must possess a valid driver's license and verification of current auto-insurance, and have full use of automobile during work hours Must be able to pass an extensive background check This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Program Summary The Refugee & Immigrant Family Strengthening (RIFS) program was launched by IRCO in 1998 in response to the large volume of immigrants and refugees coming to the Tri-County area who were survivors of abuse. These newly arrived community members did not know how or where to go for services or resources and faced additional community, religious, or language barriers to obtaining such support. RIFS was designed to be a unique, community focused program that serves immigrant and refugee survivors of domestic violence and sexual abuse and has expanded to serve additional communities. RIFS, now part of IRCO’s broader Survivor Services sector, is comprised of a team of Domestic Violence (DV) and Sexual Assault (SA) Advocates who help survivors with safety planning, crisis intervention, emergency and stabilized housing solutions, intensive bilingual case management, interpretation, and translation services, building self-sufficiency, accessing grants or other assistance funds, legal advocacy and court accompaniment, transportation, and immigration issues. RIFS also conducts prevention education and outreach in our immigrant and refugee communities. Position Summary The RIFS Program Coordinator is responsible for overseeing day-to-day operations and coordination of select Survivor Services programs. This includes supervising a team of DV/SA Advocates who assist individuals and families experiencing DV/SA and stalking. The RIFS Program Coordinator uses their DV/SA expertise to onboard, mentor, and support Advocates to cultivate trust, establish and promote trauma-informed communication, and provide advocacy, direct services and support, and case management that facilitates, encourages, and assists clients to reach their goals. This senior role also monitors service quality and program performance, coordinates the RIFS hotline and waitlist, engages in community and network outreach, monitors and approves expenses, implements contract compliance and reporting, supervises advocate duties, and enhances and improves RIFS programs through vetting and scheduling trainings to cover gaps in knowledge and skills. This position works closely with other Sector Coordinators, Sector Manager, Division Director, and members of IRCO’s operations units, such as Development, Fiscal, and HR. All Survivor Services staff utilize a survivor-centered, strengths-based, assertive engagement and empowerment model. Essential Functions Program Operations & Management Possess and apply an impeccable degree of confidentiality and utilize knowledge of laws about confidentiality, disclosures, and releases of information to ensure program and staff compliance, meeting the Violence Against Women Act (VAWA) minimum standards. For complete list of standards please visit https://www.justice.gov/ovw/legislation With a fair degree of autonomy, coordinate daily program implementation and ensure high quality service delivery to meet all objectives stipulated by the funding awards and sector best practices Create and regularly update an implementation workplan to maintain progress toward and deliver on program objectives and goals; lead program assessment, monitoring, and reporting activities Ensure confidential records are maintained and ultimately destroyed as required by agency and funders Together with the Manager draft and monitor program budgets and budget amendments; track client expenses, including matching funds Approve and process requests for client assistance; submit timely payment packets; work closely with IRCO’s finance team on all financial matters Regularly review data entry activities, client files, and service records, ensure data entry, case notes, client files, reports, and other administrative tasks are completed accurately within given timelines Perform other duties as assigned Team Supervision Implement a survivor-centered, strengths-based, trauma-informed empowerment model to lead staff in assisting clients to attain safety, heal from trauma, and rebuild their lives Directly supervise a team of DV/SA Advocates; hold regular case conferences and utilize problem-solving skills and sector/program expertise to support and grow staff; provide Advocates with backup during difficult interventions and escalated cases Onboard staff, volunteers, and interns; approve schedules, PTO, and timesheets; lead performance evaluations in alignment with agency wide practices, rules, and policies; ensure consistent interpretation of IRCO policies, internal guidelines, and Code of Conduct; make recommendations to Manager on hiring and disciplinary actions when needed Provide technical advice to DV/SA Advocates to develop and implement individualized case plans; help resolve case management issues, and complete regular client file reviews Coordinate or conduct ongoing training of staff relevant to the program, sector, and their roles, such as trauma-informed care and case management Create and foster a supportive, positive, and accountable work environment Community Engagement & Representation Participate in external taskforces and networks as required to fulfill program goals and deliverables; as directed and in partnership with the Sector Manager Build relationships with other IRCO programs and external service providers to ensure clients have access to appropriate, high-quality referrals Participate in internal and external meetings, with the goal of creating stronger connections for client services and advocate for client needs including the Unified Response group, Sexual Assault Advisory Council, Family Violence Council, etc. Create, maintain, and foster goodwill partnerships Provide recommendations around partnerships that meet the needs of survivors are based on established goals and priorities Lead recruitment among stakeholders to increase robust, multidisciplinary membership in program Advisory Council Actively participate in regular internal IRCO meetings to address issues of program implementation, alignment, and resource development Requirements Education & Experience MINIMUM JOB SPECIFIC QUALIFICATIONS: Minimum 3 years of experience working as a DV/SA/Human Trafficking Advocate or in social services/case management Completion of the 40-hour Oregon Domestic Violence and Advocacy training, with additional relevant training on topics specific to survivors within 10 days of hire An impeccable degree of confidentiality; knowledge of laws (ex: VAWA) about confidentiality, disclosures, and releases of information Demonstrated experience working directly with people of multi-background communities, various income and opportunity status, and community focused alignments Ability to cultivate and develop respectful working relationships with stakeholders, colleagues, and community members Understanding of Trauma-Informed Care and experience with reflective supervision An effective and compassionate communicator, both verbally and in writing, and excellent active listening skills to identify the needs of staff, clients, and communities Highly organized, self-directed, and with the capacity to multitask and pivot effectively; able to meet multiple and often competing deadlines and demonstrate exceptionally good judgement Strong analytical, problem solving, and decision-making abilities. Demonstrated skills in tracking outcomes/outputs; generating and/or analyzing reports. Coursework or training in program evaluation, data analysis, and/or statistical analysis is preferred. Demonstrated experience with budget creation, fiscal management, and budget modifications as well as contract implementation, coordination, and reporting Demonstrated knowledge and/or experience in staff performance evaluations and disciplinary actions Group presentation and public speaking skills, and ability to write program reports that are accurate, clear, concise, and effectively convey program accomplishments and challenges Able to interpret and apply IRCO’s Fiscal policies and procedures. Able to successfully respond to situations of pressure involving individual circumstances balanced against organizational policies and program goals. Ability to pass an extensive background check Flexible and able to occasionally work beyond business hours without advance notice Must possess a valid driver's license and verification of current auto-insurance, and have full use of automobile during work hours Physical, Mental, & Environmental Requirements Hybrid setting job Communication: Regular communication inside and outside the organization to exchange ideas and gather information Creativity: Regular need for the development of new processes and procedures or the redesign of interrelated processes and procedures is needed Mental: There is a regular need for assessment of risks, analysis of options and decisions without complete information Physical: Positions at this level require some physical effort or manual labor such as lifting, carrying, or constant movement. Positions with regular responsibility for driving are to be placed at least at this level Impact and Influence: Ability in organizing the projects, monitoring project plans, schedules, work hours, budgets, and expenditures, streamlining the operations, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met Work Independence: Positions at this level are expected to work under minimal supervision. Positions regularly contribute ideas, but decisions or actions that commit the organization or which are outside established policy/procedure are expected to be referred to others Planning: Positions at this level must consider own work and work of others. Planning processes will include determination of issues or obstacles and preferred courses of action. Ability to forecast for the near future (six to twelve months) is required Environment: This level has a work environment that contains hazards or obstacles on a regular basis. Working conditions include regular interactions with hostile individuals, gangs, victims of abuse, and individual safety plans are created. Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice. Supervisory Responsibilities Positions at this level are normally responsible for some supervisory responsibilities, including providing daily work direction, making recommendations to supervisors, and HR regarding hiring, disciplining, terminating employees, or pay adjustments. What We Offer IRCO is a very employee-friendly workplace and offers great benefit package to our staff: Many flexible working arrangements and schedule Amazing opportunity to work with people who come from all over the world Work that helps your community 3 to 6 weeks of PTO per year 401k match of over 100% on first 5%, immediate vesting 3% match for student loans or college savings 12 Paid Holidays and 1 Floating Holiday Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles Employer Paid Life, Short term, and Long-term Disability Insurance Flexible spending account Required Engagement Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives. How To Apply Complete the IRCO application in our Careers Portal: IRCO Application for Employment. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers. For questions about this position, please email jobs@irco.org Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.

Responsibilities

The RIFS Program Coordinator oversees day-to-day operations and coordinates Survivor Services programs, supervising a team of advocates. They ensure high-quality service delivery, monitor program performance, and engage in community outreach.