JOB SUMMARY

This posting may be used to fill multiple vacancies
As the Refugee Cash Assistance (RCA) Eligibility Specialist, you will provide customer-facing services to receive applications, assess eligibility, complete enrollment, and provide case maintenance and management for RCA eligible residents. This position is responsible for receiving documentation from applicants, counties and community partners, reviewing and processing documentation to determine individual eligibility for the service, communicating eligibility results to applicants, maintaining active cases, and ensuring accurate case file documentation in multiple state data systems.
The incumbent will coordinate closely with other community-based agencies funded by the Resettlement Programs Office to advance the goal of self-sufficiency through employment for program participants through connection to employment and other relevant services.

*TO FACILITATE PROPER CREDITING, PLEASE ENSURE THAT YOUR RESUME CLEARLY DESCRIBES YOUR EXPERIENCE IN THE AREAS LISTED AND INDICATES THE BEGINNING AND ENDING MONTH, DAY AND YEAR FOR EACH JOB HELD.*

One (1) years’ experience with determining eligibility for a human services program.

Experience must demonstrate:

• Knowledge of the Refugee Cash Assistance program and governing policies.
• Customer service skills to deliver information and answers in a positive manner to facilitate strong relationships with program participants and coordinating partners.
• Advanced computer skills necessary to multi-task using multiple computer systems and applications while simultaneously retrieving information from all sources.

PREFERRED QUALIFICATIONS

• Understanding of the US Refugee Admissions Program and other resettlement pathways, refugee resettlement in MN and systems that impact successful resettlement, including state and federal programs.
• Knowledge of Resettlement Programs Office programs and initiatives
• Experience working in RCA Public Private Partnership within a local resettlement agency
• Variety of experiences working effectively with others from different backgrounds and cultures.
• Lived refugee or immigrant experience.

ADDITIONAL REQUIREMENTS

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

THE WORK YOU’LL DO IS MORE THAN JUST A JOB.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

RESPONSIBILITIES INCLUDE BUT MAY NOT BE LIMITED TO:

• Process applications for Refugee Cash Assistance, including determining eligibility and benefits issuance.
• Maintain RCA caseload and provide case management to active RCA participants to ensure ongoing eligibility, program compliance and connection to resources.
• Provide regular walk-in services at multiple mobile service sites around the state to ensure easy points of access for program applicants and participants.
• Effectively use time to keep updated and versed on policies, procedures, practices, forms, organizational structures, referral points and available resources used in relationship to RCA program and job functions.
• Maintain a high level of confidentiality regarding service recipient and provider information and a high level of computer literacy to work across multiple computer systems.