remote type
Onsite
locations
Frankfurt Airport - Germany
time type
Full time
posted on
Posted Today
job requisition id
JR10308
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview
We’re seeking a committed Refund Staff Officer to deliver exceptional Tax-Free refund services to international travellers at Frankfurt Airport. Key requirements for this role include outstanding customer service skills, proficiency in problem-solving, and a passion for providing seamless shopping experiences. The position requires flexibility to cover occasional evenings and weekend shifts. Join our team and make a real difference in our customers’ shopping journey.

What you’ll be doing

• Serve as the primary point of contact to our customers supporting them in completing the Tax Free process successfully
• Provide the tourist with full and high-standard support during the refund transactions, customized on requirements and case.
• Checking Tax Free Documentation for validation
• Processing VAT refund documentation
• Managing cash balances
• Assist customers regarding any questions about their tax refunding process to ensure its successful completion.
• Maintain the customer experience at a high level as an important step of the customer journey.
• Communicate with the main office and other departments in matters of daily business.
• Undertake any general administrative task as assigned by the refund manager.

Who you are

• Ability to work in customer- facing roles
• Working experience in a comparable position (luxury hospitality industry) is an asset;
• Experience in cash handling processes.
• Fluency in German and English
• Fluency in Arabic or Chinese is mostly welcomed.
• Excellent communication and interpersonal skills
• Mastery of the Office Pack, especially Excel

Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
About Us
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

• Serve as the primary point of contact to our customers supporting them in completing the Tax Free process successfully
• Provide the tourist with full and high-standard support during the refund transactions, customized on requirements and case.
• Checking Tax Free Documentation for validation
• Processing VAT refund documentation
• Managing cash balances
• Assist customers regarding any questions about their tax refunding process to ensure its successful completion.
• Maintain the customer experience at a high level as an important step of the customer journey.
• Communicate with the main office and other departments in matters of daily business.
• Undertake any general administrative task as assigned by the refund manager