Reginal Client Manager at SPS-North America

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

130000.0

Posted On

25 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Client Relationship Management, Operational Excellence, Financial Oversight, Safety Compliance, Communication, Problem Solving, Decision Making, P&L Management, SLA Management, Project Management, Employee Engagement, Talent Development, Process Design, Team Empowerment, Geographically Dispersed Teams

Industry

Outsourcing and Offshoring Consulting

Description

Come explore the Power of Possibility with a career at SPS! We have a fantastic opportunity for an experienced Reginal Client Manager to come join our team in California! Regional Client Manager – California Location: San Francisco Bay Area, San Jose, or Los Angeles Travel: Up to 25% Reports To: Senior Client Director About the Role We are seeking an experienced Regional Client Manager to lead a large, multi-state operation supporting a key national client (50+ locations). This role requires strong leadership, exceptional client partnership skills, and the ability to drive operational excellence across a geographically dispersed team. What You’ll Do Leadership & People Management Lead, coach, and develop site leadership teams across California, Nevada, and Arizona. Ensure proper staffing and coverage in alignment with SLAs. Set clear performance expectations and conduct annual evaluations. Build a strong internal talent pipeline and improve overall employee engagement. Client Relationship Management Serve as the primary partner for a complex national client across all assigned sites. Maintain high client satisfaction scores and ensure strong communication at all levels. Oversee client requests, resolve issues promptly, and participate in Monthly/Quarterly Business Reviews. Operational Excellence & Strategy Drive operational improvements, process design, and continuous service enhancement. Lead special projects and implement strategic initiatives aligned with business goals. Ensure consistent delivery against SLAs, KPIs, and contractual obligations. Communicate critical updates and escalate issues when needed. Financial Oversight Support P&L management to maintain profitability. Oversee payroll, billing compliance, and monthly budget forecasting. Manage hours, revenue, and financial performance across assigned sites. Safety & Compliance Ensure compliance with OSHA, EEOC, SLA requirements, and internal procedures. Support the California Workplace Violence Prevention Plan and conduct regular site inspections. Document and escalate any safety, personnel, or security incidents. What You Bring 7–10+ years of multi-site operational leadership and client relationship management. Experience leading large, geographically dispersed teams (100+ employees)—including management-level staff. Strong communication, problem-solving, and decision-making skills. Proven ability to build trust, empower teams, and adjust leadership style to different readiness levels. Financial acumen, P&L experience, and familiarity with SLA/KPI management. Knowledge of safety and compliance practices. Project or program management experience is a plus. Physical Requirements Ability to lift up to 40–60 lbs, as needed. Ability to walk, stand, bend, and work on a computer/phone for extended periods. Pay Range $115,000—$130,000 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

Lead and develop site leadership teams across multiple states while ensuring operational excellence and client satisfaction. Oversee financial performance and compliance with safety regulations.