Regional Account Director at JLL

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Vendor Management, Facilities Management, Budget Management, Client Engagement, Risk Management, Data Analysis, Communication Skills, Quality Assurance, Sustainability Management, Operational Compliance, Performance Metrics, Contract Management, Problem Solving, Training and Development, Interpersonal Skills

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Account Director Able to provide comprehensive Facility Management oversite of client contracted activities. The Regional Account Director must be a team player, people manager and focus on the team’s performance to meet key performance indicators (KPI) as set out in the management of contract. Lead and drive compliance in Master Terms Agreement in APAC and ensure all portfolios under the contract are aligned to the agreement. The Regional Account Director must be a team player, people manager and focus on the team’s performance to meet key performance indicators (KPI) as set out in the management of contract. Lead and drive compliance in Global Master Terms Agreement in APAC and ensure all portfolios under the MTA are aligned to the agreement. Procurement and Vendor Management Evaluate the vendor procurement and management practices of the various Site FMs and ensure renegotiation of contracts and vendor performance are in accordance with agreed client/JLL procurement guidelines. Ensure vendors complies with the KPI requires. Benchmark services across properties within the country. Administer the virtual approval process for contract execution Co-ordinate and monitor the contractor management program Manage a process to track the contract, manage the quality of performance and drive new initiative. Drive regular vendor consolidation programs to establish cost efficiencies. Emphasis the use of technology to drive sustainability, productive and quality of data & compliance. Facilities Operations Ensure Implementation of building operation procedures and performance matrix. Drive simplification and accuracy of work methods and reliability of systems. Implement a Planned Preventive Maintenance programme to minimise reactive maintenance. Ensure all reactive repair and replacement are completed within contractual period and costs kept to a reasonable rate. Ensure that the team liaises closely with the Operations procedures to ensure service standards are maintained Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to client. Ensure consistency of policies & procedures. Ensure all staff are familiar JLL / Client CMMS and using the tools to execute their daily activity. Responsible to aggregate the Reactive and proactive data and develop a strategy to reduce the site workload, repeated failures, cost saving initiatives. Implement, comply with JLL Quality compliance guidelines (MAD & Ops Aide program) and participate in audit, for quality assurance Drive ISO compliance throughout the account proactively to ensure audit readiness, Assist FMs and AFMs with the coordination of Churn and other relocations activities Ensure all Critical Environment (CEM) requirements are met. Ensure all Reactive Maintenance is completed as per the agreed timeframes in accordance to contractual KPI requirement. Implement a comprehensive energy & sustainability management program Ensure all Financial Management requirements are completed in a timely and accurate manner. Risk Management Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Ensure critical operations and sites are identified across the account & region. Ensure data integrity of all systems across the account & region and audit data from time to time Develop guidelines and strategies to protect health and safety of staff and others, protect client and Jones Lang LaSalle reputations. Ensure disaster recovery and business continuity planning is implemented and maintained across the account & region. Ensure escalation procedures are in place and observed for incident and problem reporting including advice to and Site Lead. Profitability/ Savings Initiatives: Develop initiatives and strategies that lead to cost savings and service improvement Customer Service / Client Relationships: Develop a client engagement program, giving them a excellent customer experience that provide value in JLL. Evaluate service response time and analyses occupants’ service request trends and suggestions Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region. Lead by example and groom the team in achieving maximum client satisfaction level Ensure Human Experiance program are delivery and aligned to client's expectation Events are well management and identify areas for improvement Reporting: Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports. Review monthly financial reports including the preparation of accruals and variance analysis. Assist in the budgeting and Recommit process including reviews with the FMs/ AFM’s as required. Administer the JLL Account Management Dashboards and ensure that all reports and other relevant data is regularly updated. Training: Ensure you have a training and development plan for every staff in your account. ·Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior Account team to devise new and innovative methods of learning built around skill development, leadership and succession planning Assign buddies for new team members to ensure team work, consistency & rationalization of the team Leadership / Staff Management: Actively encourage an environment that supports teamwork, co-operation & performance excellence across the region. Act as manager and a coach for the team ensuring high staff morale, trust and work ethics. Key Expectation of the Individual Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures. Ensure the KPI Targets for the Account are met Interpersonal skills with a strong client focus. Team Leader with line management skills and the ability to delegate Technical comprehension and experience with performance based service contracts and vendor management Knowledge of occupational safety requirements Strong budget management and financial analysis skills Demonstrated initiative Excellent written and oral communication skills. Strong analytical skills. Location: On-site –Singapore If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Regional Account Director is responsible for overseeing facility management activities and ensuring compliance with contractual agreements. They will lead vendor management, implement operational procedures, and drive initiatives for cost savings and service improvements.