Regional Account Manager - FCBT - Melbourne, VIC at Flight Centre

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

110000.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Account Management, Customer Service, Data Analytics, Business Planning, Stakeholder Management, Commercial Strategy, Salesforce, Power BI, Microsoft Office Suite, Communication, Travel Program Optimization, Client Retention, Value Proposition Articulation

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/124293e5-dc3a-4a8d-93b8-8411f36bf5bb.png]   About the Role    Flight Centre Business Travel (FCBT) is seeking a dedicated Regional Account Manager to join our dynamic team. With a key focus on customer growth, retention and travel program optimisation, as a Regional Account Manager you will partner with clients to deliver strategic insights and data-driven analysis, driving measurable results and long-term success. You will report directly to the Global Key Account Management Leader, ensuring alignment with global strategies and initiatives.    Your primary responsibilities will include: Business Planning & Data Analytics: Implement Business Plans that align with customer goals & objectives, establish strategies tailored to customer needs, monitor progress, analyse travel data, provide actionable insights, measure and deliver on outcomes.  Relationship & Stakeholder Management: Clearly communicate with the customer focusing on development of multi-level relationships with key personas, engage with internal & external stakeholders including operations, finance, support & supplier to deliver value to the customer.  Commercial Strategy: Ensure ongoing customer profitability, identify opportunities for value adds and increased engagement with product & services, identify opportunities for growth including leakage.  Subject Matter Expert: Stay up to date on industry & market trends, keep customers informed of the latest products and services and provide strategic direction for travel programs.      What You Will Bring  * Experience working in a Customer Relationship / Account Management role   * An individual who has a passion for delivering outstanding customer service, is self-motivated, driven, can deliver on outcomes and achieve KPIs     * Ability to articulate knowledge about products, services, and value propositions to customers   * Ability to manage external and internal stakeholders through strong communication and delivery of outcomes   * Experience in Salesforce, Power BI and Microsoft Office suite   What’s in it for you?  Great earning potential with a performance-based incentive structure and excellent opportunities for professional growth!  Benefits:  [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/6747228e-71e3-4b44-b16c-3099d825be49.png] Base $90,000pa plus monthly incentives; overall OTE $105-110,000+ pa plus super (all FTE) 🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability  🎉Development: Individualised Learning & Development pathway options 🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages 🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more 💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym 🌞Mental Health: Support and Employee Assistance Program for staff and family 🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025, Bangkok in 2026)   🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave 💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment About the Brand    Flight Centre’s dedicated corporate experts; Flight Centre Business Travel (FCBT) specialise in corporate travel solutions for small to medium companies. FCBT provides a people-led travel management service, offering hyper-personalised support, expert advice, and unique access to extensive corporate travel products. Acting as an extension of their client's team, FCBT delivers comprehensive travel management with a personal touch, making life easier and more productive for their clients.  Join us for a dynamic, growth-focused journey where your success is our top priority. If you're ready for an exciting career where your efforts are celebrated, we want you on our team!     Apply now!    [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/37866ac7-c5bc-4ef2-bb21-0290cf4ad50b.png]   Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.  

Responsibilities

The Regional Account Manager will implement business plans aligned with customer goals, analyze travel data to provide actionable insights, and drive measurable results. Responsibilities also include developing multi-level client relationships and engaging internal/external stakeholders to deliver customer value.