JOB SUMMARY:

The Local Account Manager (LAM) will be responsible for managing client relationships at a local level, focusing on service delivery teams and ensuring the successful execution of account strategies. The LAM will handle a portfolio of up to £1 million, engaging with significant local or regional players to drive revenue growth and client satisfaction.

QUALIFICATIONS:

Experience in account management, preferably within high-value sectors.
Strong understanding of local market dynamics and client needs.
Excellent communication and relationship-building skills.
Ability to work collaboratively with the RAM and other team members.

KEY RESPONSIBILITIES:

Client Relationship Management: Build and maintain strong relationships with service delivery teams.
Account Management: Manage a portfolio of up to £1 million, maintaining a 1:20 relationship with key clients.
Performance Targets: Develop and execute performance targets to drive product sales and account growth.
Reporting: Report to the Regional Account Manager on account performance and strategic initiatives.
Account Documentation: Capture high-level details regarding the account, including schedules, contract services, KPIs, existing client challenges, and contractual terms.
Strategic Action Plans: For larger/strategic opportunities, create detailed action plans highlighting key actions, owners, and delivery dates as agreed during monthly review meetings with the client.
Quarterly Meetings: Hold quarterly meetings with clients to review performance and discuss future opportunities.
Local Account Plans: Create and follow local account management plans to ensure alignment with overall account strategies.
Stakeholder Engagement: Engage with local stakeholders to understand their needs and address any issues.
Continuous Improvement: Identify and implement continuous improvement initiatives to enhance client satisfaction and retention.