Regional Account Manager at Securitas USA Corporate Services

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

126000.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relations, Service Delivery, Operational Excellence, Staffing, Scheduling, Training, Billing, Compliance, Performance Management, Team Leadership, Corporate Security Operations, Financial Oversight, Communication, Stakeholder Management, Issue Resolution, KPI Monitoring

Industry

Security and Investigations

Description

Regional Account Manager Location: New York, NY Salary: $120,000–$126,000 annually Reporting to: Regional Program Manager -------------------------------------------------------------------------------- Summary The Regional Account Manager (RAM) plays a key leadership role in managing guard service operations and security functions across multiple client sites throughout New York, New Jersey, and Pennsylvania. This position is responsible for ensuring high-quality service delivery, maintaining client satisfaction, and driving operational excellence across a large, multi-site portfolio consisting of 14 locations and approximately 11,000 hours of service per week (HPW). The RAM oversees staffing, scheduling, training, billing, compliance, and performance management, while serving as the primary liaison between the client, employees, and Securitas leadership. The ideal candidate will have experience managing large-scale corporate security operations within complex enterprise environments, with the ability to lead distributed teams and maintain consistent service delivery across multiple locations. Candidates who have previously supported large enterprise clients, corporate security programs, data center environments, large commercial campuses, or multi-site security portfolios are strongly encouraged to apply. -------------------------------------------------------------------------------- Key Responsibilities Client Relations & Core Values • Serve as the primary point of contact for the client, ensuring service excellence and satisfaction across all assigned locations. • Build trusted relationships by embodying Securitas’ Core Values: Integrity, Vigilance, and Helpfulness. • Partner with corporate stakeholders and site leadership to support security strategy and operational goals. Service Quality & Compliance • Continuously evaluate service quality and implement proactive solutions across multiple sites. • Develop, deliver, and track training programs to ensure compliance with company and client standards. • Establish and monitor performance metrics (KPIs) to measure service effectiveness and operational performance. Staff Leadership & Development • Lead and develop site leadership and security personnel through coaching, feedback, and ongoing training. • Oversee staffing strategies for a large operational footprint while ensuring appropriate coverage and labor efficiency. • Resolve employee concerns, administer corrective action, and maintain a positive and professional work environment. Operational & Financial Oversight • Manage operational performance across a multi-state portfolio including approximately 11,000 hours per week of security services. • Oversee payroll, billing, invoicing, and expenditure management. • Monitor client credits and make adjustments when necessary. • Collaborate with leadership on policies, procedures, and operational improvements. Communication & Coordination • Maintain open and consistent communication with all stakeholders across multiple regions. • Prepare and deliver Quarterly Business Reviews (QBRs) highlighting performance, results, and strategic opportunities. • Partner with regional leadership to align client goals with organizational strategy. -------------------------------------------------------------------------------- Position Qualifications • Demonstrated experience managing large-scale corporate security or operational programs across multiple locations. • Experience overseeing high-volume staffing operations or large hour portfolios across multiple sites. • Proven ability to manage complex client relationships within enterprise or corporate environments. • Strong ability to resolve operational issues, manage service delivery, and maintain compliance standards. • Organized, detail-oriented, and technologically proficient. • Skilled communicator with the ability to engage at all organizational levels including corporate stakeholders. -------------------------------------------------------------------------------- Education & Experience • Must be at least 21 years of age. • Associate degree and 5+ years of leadership experience in security operations, corporate security programs, or multi-site operational management; OR 8 years of directly related equivalent experience. • Minimum of 5–6 years of relevant management experience with increasing responsibility within the private sector security industry or a related public sector environment. • Experience supporting large corporate clients or enterprise-level operations strongly preferred. • Military veterans, prior law enforcement professionals, or individuals with similar government service backgrounds are strongly encouraged to apply. • Equivalent combinations of education, certifications, and experience will also be considered. -------------------------------------------------------------------------------- Compensation & Benefits • Salary: $120,000–$126,000 annually • Medical, Dental, and Vision Insurance • Life Insurance • 401(k) Retirement Plan • Paid Time Off: 10 vacation days, 4 floating holidays, 6 sick days annually -------------------------------------------------------------------------------- Why Join Securitas? Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. #AF-SSTA Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: * Retirement plan * Employer-provided medical and dental coverage * Company-paid life insurance * Voluntary life and disability insurance * Employee assistance plan * Securitas Saves discount program * Paid holidays * Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Responsibilities

The Regional Account Manager leads guard service operations and security functions across multiple client sites in NY, NJ, and PA, ensuring high-quality service delivery and client satisfaction across a portfolio of 14 locations. This role involves overseeing staffing, scheduling, training, billing, compliance, and performance management while acting as the primary liaison between the client, employees, and leadership.