Regional Account Representative (Full-Time, Salaried, Exempt) at Container Centralen Inc

Winter Garden, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

65000.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Troubleshooting, RFID Equipment, Scanning Equipment, Data Reformatting, System Uploading, Equipment Testing, Monitoring, Relationship Building, Training, Sales Collaboration, Account Management, Hardware Maintenance, Microsoft Office, Web-based Reporting, Salesforce

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description POSITION TITLE Regional Account Representative (Full-Time, Salaried, Exempt) LOCATION Winter Garden, FL (Onsite) COMPANY OVERVIEW Container Centralen, Inc (CC, Inc) has rapidly established itself as the largest rack/cart supplier to the North American horticultural industry. We provide the industry with access to approximately 850,000 shipping racks/carts for delivery of live plants to garden center retailers. We operate a unique and powerful business model which allows us to offer high-value asset rental and logistics services to our Customers. JOB OVERVIEW The RAR serves as the primary contact and support to Customers and the CC Depot network on RFID and scanning equipment. Success in this role requires that the RAR develop strong working relationships with internal and external personnel. JOB DUTIES Serves as primary contact and provides ongoing support and training on RFID and scanning equipment to Customers and Depot. Implementation of RFID and scanning equipment at Customer and Depot locations. This includes: - Works collaboratively with Sales, Account Management and Customer to obtain shipping location files. - Reformatting and Uploading locations into CC systems - Testing equipment functionality - Confirming that readers and scanner IDs are logged and uploaded into CC systems for billing and tracking purposes - Making sure RFID readers remain on and active Monitors and troubleshoots RFID equipment and scanners (including, reader uptime, reader effectiveness, and scan rate) for potential issues. Monitors customer scan activity to identify unprocessed scans (adhocs) and potential location issues. Contacts customers to obtain location information to resolve and clear unprocessed scans. Updates and conducts customer on-site (or remote) training annually or as requested by Account Management or Customer. Collaborates with other departments to identify and resolve other transaction related issues. Builds strong customer relationships and works collaboratively with Account Management to identify new opportunities. Perform installations, repairs, and maintenance tasks using a variety of tools and equipment COMPENSATION Competitive salary commensurate with experience plus yearly bonus Health Insurance Dental Insurance Vision Life Insurance Disability Insurance 401K plan PTO Paid Holidays Requirements QUALIFICATIONS Bachelor’s degree or equivalent preferred Minimum 2 years work experience in a customer facing and/or systematic troubleshooting role Computer proficiency including Microsoft Office products Comfortable with web-based reporting systems Strong written and verbal communication skills Excellent interpersonal communication skills Experience working with Salesforce is plus but not required Capability and qualifications in wired/wireless hardware devices Work independently and efficiently, demonstrating self-drive and determination to achieve goals Some overnight travel may be required Ability to pass pre-employment drug/alcohol screening Authorized to work in the United States

Responsibilities

The Regional Account Representative acts as the primary contact, providing ongoing support and training for Customers and the Depot network regarding RFID and scanning equipment implementation. This involves configuring systems, testing functionality, monitoring equipment uptime, and troubleshooting issues like unprocessed scans.