Requisition ID: 234262
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

PURPOSE

Contributes to the overall success of MD Signature in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
The Regional Administative Specialist (MD Signature) is responsible for providing administrative and operational support to assist the MD Signature Advisor in maintaining high service standards for all clients.

IS THIS ROLE RIGHT FOR YOU? IN THIS ROLE YOU WILL:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide administrative support to an MD Signature Advisor (Senior Financial Consultants and Portfolio Managers).
• Respond effectively to all inquiries from current and prospective clients concerning MD products and services, whether via phone, fax, email or walk-in clients.
• Process trade requests and ensure all regulatory requirements are met.
• Work with other lines of business to arrange mutual client contact strategies.
• Partner with Financial Consultants and Portfolio Managers with booking meetings for existing clients to ensure in-house and road-trip schedules are full.
• Maintain a follow-up system (MX360) for inquiries, complaints and problem resolution, ensuring that established MD Management service standards are being met in a timely matter.
• Provide expertise, support and participate in the research of complex client issues.
• Update database for all client contact, ensuring that all client information and client notes are recorded correctly.
• Send meeting reminder to clients prior to meeting.
• Maintain monthly compliance related tasks as required i.e.) follow up on non-complaint paperwork.
• Booking appointments.
• Track IPS and KYC expiry dates.
• Make Annual Review client calls and/or send reminder emails.
• Ongoing awareness of marketing initiatives.
• Participate in short-term and ongoing projects, as required.
• Create Tasks for Administrative Specialist, as required.
• Point of contact for advisors.
• Last minute request from advisor during a client meeting.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Community college diploma in Business Administration or equivalent.
• Three+ years of experience in an administrative or clerical position, preferably with a financial services company
• Proficient in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint, and MS Outlook
• Working knowledge of RRSPs, RRIFs, RESPs, TFSAs, mutual funds and other investment products.
• Working knowledge of CRM2
• Dedicated to client service and exceptional responsiveness to client inquiries
• Strong attention to detail and follow-through skills
• Excellent verbal and written communication skills
• Demonstrated pro-activity and initiative
• Ability to work independently
• Strong team player
• Ability to manage multiple priorities in a fast-paced environment
• Ability to effectively manage change
• Results-oriented